May 9th1. In the short video we watched, what was the customer complaint?2. Which of the following is NOT true about Neiman Marcus3. Which of the following is one of the “Do’s” of customer service?4. It can be affected by how a retailer sets up its check-out lines. It is the amount of time a consumer must spend waiting to complete a transaction.5. Who has a three game hitting streak in softball?Slide 7May 9th1. In the short video we watched, what was the customer complaint?a. The parrot was deadb. Dry cleaning did NOT remove the stainc. The brake job was unnecessary d. He was charged the wrong price2. Which of the following is NOT true about Neiman Marcusa. the primary target market is households that earn between $50,000 and $100,000b. it is not uncommon for employees to deliver purchases to clients after a shift or over the lunch hourc. it requires 3000 points, (dollars charged on the credit card) to get in the “in circle” programd. sales people develop their own personal client list (clientelling)3. Which of the following is one of the “Do’s” of customer service?a. Fail to listenb. Become defensivec. Belittle the complaintd. Deny any responsibilitye. Treat every complaint seriously4. It can be affected by how a retailer sets up its check-out lines. It is the amount of time a consumer must spend waiting to complete a transaction.a. personal shoppingb. dwell timec. post-purchase servicesd. impact time5. Who has a three game hitting streak in softball?a. Kaitlyn Eltonb. Landon Donovanc. Claudio Reyna d. DaMarcus
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