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OSU BA 495 - LECTURE NOTES

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November 12th1. By law _________ has to be shown at least once a term in every class I teach.2. __________ occurs when employees are given the power in their jobs to do the things necessary to satisfy and make things right for customers.3. Which of the following is NOT one of the costs of high turnover?4. If I view employees as unreliable and thus must be closely supervised and controlled and given economic inducements to perform properly. I am probably using _________ to motivate.5. What Holiday are we NOT celebrating today.November 12thNovember 12th1. By law _________ has to be shown at 1. By law _________ has to be shown at least once a term in every class I teach.least once a term in every class I teach.a.a.Expectancy Expectancy TheoryTheoryb.b.Theory XTheory Xc.c.Theory YTheory Yd.d.Mazlow’s Mazlow’s Hierarchy of Hierarchy of needsneeds2. __________ occurs when employees are given the 2. __________ occurs when employees are given the power in their jobs to do the things necessary to power in their jobs to do the things necessary to satisfy and make things right for customers.satisfy and make things right for customers.a.a.EmpowermentEmpowermentb.b.Servant Servant LeadershipLeadershipc.c.CompensationCompensationd.d. High High TurnoverTurnover3. Which of the following is NOT one 3. Which of the following is NOT one of the costs of high turnover?of the costs of high turnover?a.a.RecruitingRecruitingb.b.Lost customers who Lost customers who were loyal to fired were loyal to fired employeeemployeec.c.Training & Training & RecruitingRecruitingd.d.Improved employee Improved employee moralemorale4. If I view employees as unreliable and thus must be 4. If I view employees as unreliable and thus must be closely supervised and controlled and given closely supervised and controlled and given economic inducements to perform properly. I am economic inducements to perform properly. I am probably using _________ to motivate.probably using _________ to motivate.a.a.Hierarchy of Hierarchy of needsneedsb.b.Theory XTheory Xc.c.Theory YTheory Yd.d.Expectancy Expectancy TheoryTheory5. What Holiday are we NOT celebrating 5. What Holiday are we NOT celebrating today. today. a.a.Veteran’s dayVeteran’s


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OSU BA 495 - LECTURE NOTES

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