Name ___Lauren Sutherland Chapter 71. What are some of the changes happening in management today?Some of the changes happening in management today is managers tend to be more progressive, emphasizing on teams and team building2. What’s the definition of management used in this chapter?The definition of management used in this chapter the process used to accomplish organizational goals through planning, organizing, leading, and controlling people, and other organizational resources.3. What are four functions of management?The four functions of management are planning, organizing, leading, and controlling.4. What is the difference between goals and objectives?The difference between goal and objectives is goal is long term while objectives and short term.5. What does a company analyze when it does a SWOT analysis?A company analyze when it does a SWOT analysis is strengths, weaknesses, opportunities, and threats. 6. What are the differences between strategic, tactical, and operational planning?The differences between strategic, tactical, operational planning is strategic planning determines major goals of organization, tactical planning developing short term statements about what is to be done, who is to do it, and how is to be done, while operational planning is setting work standards and schedules. 7. What are the seven Ds in decision making?The seven Ds in the decision making is define solution, describe info needed, developalternatives, develop agreement among people involved, decide which alternative is best, do what is best, determine is decision as good and follow up.8. How does enabling help achieve empowerment?By enabling help achieve empowerment by giving up the right tools, education, and training, workers can assume the responsibilities and decision making needed to better the organization.9. What are the five steps in the control process?The five steps in the control process is establish clear standards, monitor and record performance, compare result against standards, communicate results, take corrective action if needed.10. What’s the difference between internal and external customers?The difference between internal and external customers is external customers by products to sell to other others while internal customers receive services from other
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