MAN3240 Exam 2 Study Guide 1 We have talked a lot about bosses leaders In general why are supervisors important To many employees they personify the organization ex they ARE the company They are responsible for allocating rewards and dispensing punishment They have input into promotion decisions They are typically in charge of information sharing In some ways they hold the keys to the kingdom They are often seen a lot 2 As reported in the research how did abusive supervision affect employee s depressed mood exhaustion and work generated conflict at home Employees with Abusive Bosses 1 Twice as likely to suffer from depressed mood i e blues sadness 2 Exhaustion levels i e tired weary and worn out approximately helplessness at work 33 higher 3 50 more work generated home conflict i e can t get things done at home not enough time and edginess 3 How did a bad boss potentially hurt a worker s career A survey of about 2 000 adults revealed that 2 out of 10 people say a bad boss hurt their career Allison Green adds to the dismal and dangerous data by suggesting to employees If you spend too long in a dysfunctional workplace or modifying your behavior to accommodate a bad manager the experience can recalibrate your ideas of normal in ways that can hurt you personally For instance if you work for a manager who always shoots the messenger and punishes dissent you might get used to keeping your head down never speaking up and even covering up mistakes when they happen Veteran IT manager says 1 It makes you more accountable to yourself You have to motivate yourself lead yourself direct outcomes 2 It helps you differentiate what is really important for you and your career 3 It provides an opportunity 4 What are the factors that have caused leaders to be less effective than in the past They don t always have the best tools Often bosses haven t been trained how to manage to people or those they do supervise aren t great employees either A lot of bosses don t have much to work with You know the resources they have left the people they have left are fewer And in many cases the employees have are not as good as they used to be for a lot of different reasons 5 What can a Baby Boomer do when he she has Gen Y Boss How can one look successful when in this situation Baby boomers should abandon stereotypes and be open minded Be flexible Use generational differences to their advantage Millennials like input that is framed as in ideas rather than a complaint Millennials can be coachable Millennials are collaborative From the article Getting in the Good Graces of a Gen Y Boss Millennials do have less experience in the workforce but they also have a collaborative spirit If you re a baby boomer with a Generation Y manager remember that they re more receptive to your input if it s framed as an innovative idea not a condescending complaint 6 According to the video that links bad supervisor with potentially lousy heart health what are the characteristics of bosses who are more likely to inflict strain What were some suggested remedies from Dr Stork Bosses who are bad communicators don t give enough control to employees don t set enough goals Employees are walking around and confused due to lack of management The longer you have a bad boss the higher your risk of heart attack Suggested Remedies relationship with your boss Take every chance when you re at home to relax and take time of every day to relax Heart rates go up stress makes blood pressure go up Need to eat healthy be active go for a 30 minute walk Stay away from drinking alcohol and smoking cigarettes Take whatever steps you can take to improve your 7 Know the positive and negative attributes associated with Gen Y Millennial worker s ability to lead Positive attributes Negative attributes Tech savvy and smart about ways to leverage social media T Inxclusive leaders who display what EY calls diversity skills or the ability to build culturally competent teams Enthusiastic and adaptable Ambitious View promotions as a perk more highly than their older counterparts Gen Y women value promotions more than Gen Y men Feel their excellence is a given Score significantly lower as hard working team players Perceived as entitled feel they are owed things from their organization Concerned primarily about individual promotion Are less likely to lead teams effectively Advocate for subordinates Placed high value on workplace flexibility Inexperienced 8 Know the attributes of leaders that have the most positive effect on Millennial employees as noted in class see slide Top 5 Characteristics Millennials want in a boss 1 Will help me navigate my career path 2 Will give me straight feedback 3 Will mentor and coach me 4 Will sponsor me for formal development programs 5 Is comfortable with flexible schedules 9 Watch the Cost of a Bad Boss video Be able to discuss physiological reactions ex bad health that often result 44 people say a supervisor or boss at some point in their career has verbally emotionally or physically abused them working Americans say their boss is the most stressful part of their job 31 say their bosses don t appreciate them and this dissatisfaction is costing businesses and the American economy big money Bad working relationships between management and employees cost the economy 360 billion dollars each year from lost productivity Fake sick days dawdling because of low motivation purposefully making mistakes out of spite are all direct results of a bad boss and costs the economy big bucks Health is at stake 22 months to restore their stress levels to a healthy range after having a bad boss People who are stuck working for someone horrible are most susceptible to chronic stress depression and anxiety This increases the risk of lower immune system colds strokes and even heart attacks A bad boss produces some very real cost in the form of recruitment costs lost productivity during new hire training and in cases that escalate legal fees 10 In this article be able to identify Shankman s own tips for building leader credibility Know just top three in the list provided in the article 1 Exceed relatively low expectations Work on building your reputation piece by 2 Do unexpected follow up daily Keep in touch with people you ve met 3 Find out what people are doing Send people congratulatory notes when piece professionally warranted 11 How do the four generations differ in terms of the feedback and rewards they receive at work see slide 12 Describe the many
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