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Man 3240 Exam 1 Study Guide 30 What is the definition of workplace bullying and what are its components Workplace Bullying is repeated health harming mistreatment of one or more persons the targets by one or more perpetrators that takes one or more of the following forms Verbal abuse offensive conduct behaviors including nonverbal which are threatening humiliating or intimidating Work interference sabotage which prevents work from getting done 31 Know the seven deadly sins of boss behavior Which are the most common Which are the least common 41 percent of employees said their boss habitually pushes work on to others rather than doing it himself or herself laziness 33 percent of employees said their boss makes sure that others stroke his or her ego on a daily basis lust 31 percent of employees said their boss regularly seeks undeserved admiration from others at work pride 27 percent of employees said their boss vigorously pursues undeserved rewards greed 26 percent of employees said their boss frequently has trouble managing his or her anger wrath 23 percent of employees said that their boss purposefully hoards resources that could be useful to others at work gluttony 19 percent of employees said their boss can be counted on to act enviously toward others who experience good things jealous 32 As outlined how should small businesses protect themselves from workplace bullying Small business owners should be sure to have a policy that prohibits bullying by both supervisors and colleagues Owners should also create ways for employees to notify them about instances of abuse such as by installing an anonymous hotline It can also be helpful to try and avoid hiring workers who might be perceived as bullies in the first place Business owners should also consider the possibility that they might actually be bullies 33 Understand the relationship between federal and state enactment of bullying laws discussed in the video Why has it been difficult to get federal laws passed An article in the video says that Bullying is a complex problem that can be best addressed by the employer instead of the legal system The state has passed laws on bullying protecting people from discrimination and payroll deductions Anti Bullying Bills haven t been among past laws because bullying overall is only illegal if it involves crime or discrimination The reason it is difficult to get federal laws passed on bullying is because it s hard to classify what is bullying and what is not bullying The video talks about how bullying in the workplace is based on perception and beliefs For instance some people believe that raising ones voice can be classified as bullying while others do not believe that this is bullying 34 What are some of the things that leaders should do to motivate rather than bully their employees Every supervisor should practice good communications They need good people skills Also vital is listening Good supervisors learn to listen to their employees ideas and concerns Supervisors must also learn to respect difference among people Don t yell and treat people with respect Every business needs to work like a team 35 Be able to discuss the relationship between time of the year and the likelihood of a hurricane in the Gulf area see chart Time of Year May to December 1 is when a hurricane is most likely to form August 1st to November 10th is when the peak of hurricane season occurs September 10th is the highest point on the chart Probability Pensacola 1 in 8 Apalachicola 1 in 17 Tally Vegas 1 in 66 Tampa Bay 1 in 25 Fort Myers 1 in 11 Key West 1 in 8 Miami 1 in 6 Palm Beach 1 in 7 Melbourne 1 in 20 Daytona 1 in 50 Jacksonville 1 in 100 36 Disaster recovery for small business often focuses on the management of Data Contact and Communication and People Review the article linked below emphasizing the People component Simply be able to identify the six suggestions regarding this aspect of recovery For your plan to work you need to prepare your employees so that they understand where to go and what to do if something happens 1 Identify critical functions like setting up communication methods drafting e mail messages contacting clients and vendors and handling insurance 2 Decide who will be responsible for your critical functions 3 Designate a location where everyone in your office will meet if you need to evacuate 4 Designate an alternative working location or locations whether it be another office space you can use or everyone working from home 5 When your plan is complete distribute it to every employee Consider uploading a copy to an online location accessible to all employees at all times 6 Review your plan with your employees regularly At some point your business is going to face an emergency situation it s just a matter of what type what magnitude and when The best preparation for any situation you may face is to have a well thought out plan in place and to educate your team on its elements 37 According to the article how did Hurricane Sandy influence mental health and reactions to trauma What were the differences across ages Hurricane Sandy caused individuals in the 10 county area in New Jersey to seek help for behavioral health concerns such as alcohol and substance abuse sleep disturbances anxiety depression and post traumatic stress disorder Sandy caused a lot of people across all different age groups to seek help with depression issues A good amount of people were borderline depressed and Sandy helped to push them over the edge A lot of people were afraid to get help with their depression problems prior to Sandy so in a way the storm helped give people a reason to seek help with their depression issues 38 According to the article how does weather typically affect businesses Go beyond the highlighted factors Businesses need to know how to weather the storm Meaning they need to know how to deal with changes in supply and demand during months of bad weather It s also important to understand and identify how much impact weather has on your businesses performance so you can accurately predict future performance The article stresses the idea that businesses need to be ready for weather changes and they need to know what effects bad weather will have on their business 39 Know what to do about the four behavior patterns outlined in this article The article talks about how it s important to watch the actions of your team members during times of crisis The article mentions four types of people that you need to


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FSU MAN 3240 - Exam 1 Study Guide

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