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FSU MAN 3240 - Organizational Behavior Exam II

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1 Organizational Behavior Exam II Section 1: Social Skill & Interpersonal Skill 1. Know the differences between intrapersonal, interpersonal, logical, and verbal forms of intelligence From Slide 2: - Intrapersonal: researcher, novelist, entrepreneur o People with intrapersonal intelligence are adept at looking inward and figuring out their own feelings, motivations and goals. They are introspective and seek understanding. They are intuitive and typically introverted. They learn best independently. - Interpersonal: Counselor, politician, salesperson o Interpersonal Social skills are those communication, problem-solving, decision making, self-management, and peer relations abilities that allow one to initiate and maintain positive social relationships with others. - Logical (Mathematical): engineer, programmer, accounts o People who are strong in logical-mathematical intelligence are good at reasoning, recognizing patterns and logically analyze problems. These individuals tend to think conceptually about numbers, relationships and patterns. - Verbal (Linguistic): journalist, teacher, lawyer o People who are strong in linguistic-verbal intelligence are able to use words well, both when writing and speaking. These individuals are typically very good at writing stories, memorizing information and reading. 2. Why is possessing social skill so important these days? Know the reasons. From Slide 7: - All jobs involve human interactions - Our society does not make much anymore, we provide services (lawyer, sales, teaching, healthcare, government) - Positively influences stress - Career = poop without help from others - Separation (as we discussed) - No social skill…life2 3. What are soft skills (defined)? Why are they important and why are they needed in today’s organizations? To Summarize: - Soft Skills are a cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with. - Just as important an indicator of job performance as hard skills - Businesses are becoming fast paced, so employers want people who are agile, adaptable and creative at solving problems - Examples: Strong work ethic, positive attitude, communication skills, time management abilities, problem-solving skills, acting as a team player, self –confidence, ability to accept and learn from criticism, flexibility/adaptability, working well under pressure From the Article “Top 10 Soft Skills For Job Hunters”: "Soft skills" refer to a cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with. Companies value soft skills because research suggests and experience shows that they can be just as important an indicator of job performance as hard skills. 4. According to the article “Facebook and Twitter are killing off social skills”, why are people having difficulty with face-to-face discussion? What are the facts regarding technology use and manners? To Summarize: - People are having difficulty with face-to-face discussion as a result of sites which encourage ‘limited character’ sentences - These sites are causing people to lose the ability to use body language to convey thoughts & creating a reluctance to chat with strangers - Facts: o 4 out of 10 claim social networks have a negative impact on social skills o 4 out of 10 thought it was okay to talk on a mobile phone at a table o Close to 1 in 10 thought it was ‘fine’ to use mobile phone in hospital or doctors surgery despite radio waves causing disruptions o 4 out of 10 believe social media has had a negative impact on society - There are only 3 occasions when people would consider not taking a call: o During a meeting with a boss o On a first date o With a long lost friend From the Article “Facebook and Twitter are killing off social skills”: Researchers found sites which encourage 'limited character' sentences are affecting peoples' confidence in holding face-to-face conversations. They're also blamed for many of us losing the ability to use 'body language' to convey thoughts or feelings and a growing reluctance to chat to strangers.3 5. Identify and discuss the five social skills that are being destroyed by technology. To Summarize: - Eye Contact o Too much can be creepy, not enough can be creepier. Sustaining appropriate eye contact is a vital tool and important in interviews. - Phone Skills o The ability to speak on the phone is important. Initial phone contact requires concise, detailed introductions. Get straight to the point and don’t leave anyone guessing - Conversation o Asking questions about others, actively listening, and being able to read other people’s physical social cues make you a skilled conversationalist. Looking at a screen doesn’t give the impression of being invested in current conversation. - Spatial Awareness o When focused on your own technological world, it can make you less aware of the physical world around you. (E.G. standing in the middle of a hallway texting) - Attention Span o Short attention span results in an inability to maintain jobs for extended periods and an inability to write congruent reports. A part of having good social skills is knowing when to focus and pay attention. From the Article “5 Social Skills Technology is Destroying”: There are a number of things that undoubtedly contribute to this phenomenon of socially awkward young adults, but I think we all can agree that technology is most definitely the most prevalent factor. Gen Y’s ability to generate likes and online commentary, doesn’t necessarily translate into being socially graceful in person. 6. Understand what is meant by the “Art of Small Talk”. From Slide 43 - As you prepare for a function, come up with three things to talk about as well as four generic questions that will get others talking. If you've met the host before, try to remember things about her. - Be the first to say "Hello." If you're not sure the other person will remember you, offer your name to ease the pressure. Smile first and always shake hands when you meet someone. - Take your time during introductions. Make an extra effort to remember names and use them frequently 7. According to Kate Matsudaira’s article “Why Emotional Intelligence Should Be in a Developer's Toolkit”, why have social skills become more important in engineering positions? Which skills are the


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