Organizational Behavior Exam II Section 1 Social Skill Interpersonal Skill 1 Know the differences between intrapersonal interpersonal logical and verbal forms of intelligence From Slide 2 Intrapersonal researcher novelist entrepreneur o People with intrapersonal intelligence are adept at looking inward and figuring out their own feelings motivations and goals They are introspective and seek understanding They are intuitive and typically introverted They learn best independently Interpersonal Counselor politician salesperson o Interpersonal Social skills are those communication problem solving decision making self management and peer relations abilities that allow one to initiate and maintain positive social relationships with others Logical Mathematical engineer programmer accounts o People who are strong in logical mathematical intelligence are good at reasoning recognizing patterns and logically analyze problems These individuals tend to think conceptually about numbers relationships and patterns Verbal Linguistic journalist teacher lawyer o People who are strong in linguistic verbal intelligence are able to use words well both when writing and speaking These individuals are typically very good at writing stories memorizing information and reading 2 Why is possessing social skill so important these days Know the reasons From Slide 7 All jobs involve human interactions Our society does not make much anymore we provide services lawyer sales teaching healthcare government Positively influences stress Career poop without help from others Separation as we discussed No social skill life 1 3 What are soft skills defined Why are they important and why are they needed in today s organizations To Summarize Soft Skills are a cluster of personal qualities habits attitudes and social graces that make someone a good employee and compatible to work with Just as important an indicator of job performance as hard skills Businesses are becoming fast paced so employers want people who are agile adaptable and creative at solving problems Examples Strong work ethic positive attitude communication skills time management abilities problem solving skills acting as a team player self confidence ability to accept and learn from criticism flexibility adaptability working well under pressure From the Article Top 10 Soft Skills For Job Hunters Soft skills refer to a cluster of personal qualities habits attitudes and social graces that make someone a good employee and compatible to work with Companies value soft skills because research suggests and experience shows that they can be just as important an indicator of job performance as hard skills 4 According to the article Facebook and Twitter are killing off social skills why are people having difficulty with face to face discussion What are the facts regarding technology use and manners People are having difficulty with face to face discussion as a result of sites which encourage limited These sites are causing people to lose the ability to use body language to convey thoughts creating To Summarize character sentences a reluctance to chat with strangers Facts o 4 out of 10 claim social networks have a negative impact on social skills o 4 out of 10 thought it was okay to talk on a mobile phone at a table o Close to 1 in 10 thought it was fine to use mobile phone in hospital or doctors surgery despite radio waves causing disruptions o 4 out of 10 believe social media has had a negative impact on society There are only 3 occasions when people would consider not taking a call o During a meeting with a boss o On a first date o With a long lost friend From the Article Facebook and Twitter are killing off social skills Researchers found sites which encourage limited character sentences are affecting peoples confidence in holding face to face conversations They re also blamed for many of us losing the ability to use body language to convey thoughts or feelings and a growing reluctance to chat to strangers 2 5 Identify and discuss the five social skills that are being destroyed by technology To Summarize Eye Contact Phone Skills Conversation o Too much can be creepy not enough can be creepier Sustaining appropriate eye contact is a vital tool and important in interviews o The ability to speak on the phone is important Initial phone contact requires concise detailed introductions Get straight to the point and don t leave anyone guessing o Asking questions about others actively listening and being able to read other people s physical social cues make you a skilled conversationalist Looking at a screen doesn t give the impression of being invested in current conversation Spatial Awareness Attention Span o When focused on your own technological world it can make you less aware of the physical world around you E G standing in the middle of a hallway texting o Short attention span results in an inability to maintain jobs for extended periods and an inability to write congruent reports A part of having good social skills is knowing when to focus and pay attention From the Article 5 Social Skills Technology is Destroying There are a number of things that undoubtedly contribute to this phenomenon of socially awkward young adults but I think we all can agree that technology is most definitely the most prevalent factor Gen Y s ability to generate likes and online commentary doesn t necessarily translate into being socially graceful in person 6 Understand what is meant by the Art of Small Talk From Slide 43 As you prepare for a function come up with three things to talk about as well as four generic questions that will get others talking If you ve met the host before try to remember things about her Be the first to say Hello If you re not sure the other person will remember you offer your name to ease the pressure Smile first and always shake hands when you meet someone Take your time during introductions Make an extra effort to remember names and use them frequently 7 According to Kate Matsudaira s article Why Emotional Intelligence Should Be in a Developer s Toolkit why have social skills become more important in engineering positions Which skills are the most important To Summarize 3 Social skills are important it is no longer sufficient to be an expert in one area people are expected to continuously grow by keeping up with new technology offering ideas and leadership outside of their own purview Skills Communication Influence attitude time management o Communication is an
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