Organizational Behavior Exam 1 of intelligence 1 Know the differences between intrapersonal interpersonal logical and verbal forms Intrapersonal researcher novelist entrepreneur Interpersonal Counselor politician salesperson Logical Mathematical engineer programmer accounts o People who are strong in logical mathematical intelligence are good at reasoning recognizing patterns and logically analyze problems These individuals tend to think conceptually about numbers relationships and patterns Verbal Linguistic journalist teacher lawyer o People who are strong in linguistic verbal intelligence are able to use words well both when writing and speaking These individuals are typically very good at writing stories memorizing information and reading 2 Why is possessing social skill so important these days Know the reasons All jobs involve human interactions Our society does not make much anymore we provide services lawyer sales teaching healthcare government Positively influences stress Career poop without help from others Separation as we discussed No social skill life 3 What are soft skills defined Why are they important and why are they needed in today s organizations Soft Skills are a cluster of personal qualities habits attitudes and social graces that make someone a good employee and compatible to work with Just as important an indicator of job performance as hard skills Businesses are becoming fast paced so employers want people who are agile adaptable and creative at solving problems Examples Strong work ethic positive attitude communication skills time management abilities problem solving skills acting as a team player self confidence ability to accept and learn from criticism flexibility adaptability working well under pressure 1 4 According to the article Facebook and Twitter are killing off social skills why are people having difficulty with face to face discussion What are the facts regarding technology use and manners People are having difficulty with face to face discussion as a result of sites which encourage limited character sentences These sites are causing people to lose the ability to use body language to convey thoughts creating a reluctance to chat with strangers Facts o 4 out of 10 claim social networks have a negative impact on social skills o 4 out of 10 thought it was okay to talk on a mobile phone at a table o Close to 1 in 10 thought it was fine to use mobile phone in hospital or doctors surgery despite radio waves causing disruptions o 4 out of 10 believe social media has had a negative impact on society There are only 3 occasions when people would consider not taking a call o During a meeting with a boss o On a first date o With a long lost friend 5 Identify and discuss the five social skills that are being destroyed by technology Eye Contact Phone Skills o Too much can be creepy not enough can be creepier Sustaining appropriate eye contact is a vital tool and important in interviews o The ability to speak on the phone is important Initial phone contact requires concise detailed introductions Get straight to the point and don t leave anyone guessing Conversation o Asking questions about others actively listening and being able to read other people s physical social cues make you a skilled conversationalist Looking at a screen doesn t give the impression of being invested in current conversation Spatial Awareness o When focused on your own technological world it can make you less aware of the physical world around you E G standing in the middle of a hallway texting Attention Span 2 o Short attention span results in an inability to maintain jobs for extended periods and an inability to write congruent reports A part of having good social skills is knowing when to focus and pay attention 6 Understand what is meant by the Art of Small Talk As you prepare for a function come up with three things to talk about as well as four generic questions that will get others talking If you ve met the host before try to remember things about her Be the first to say Hello If you re not sure the other person will remember you offer your name to ease the pressure Smile first and always shake hands when you meet someone Take your time during introductions Make an extra effort to remember names and use them frequently 7 According to Kate Matsudaira s article Why Emotional Intelligence Should Be in a Developer s Toolkit why have social skills become more important in engineering positions Which skills are the most important Social skills are important it is no longer sufficient to be an expert in one area people are expected to continuously grow by keeping up with new technology offering ideas and leadership outside of their own purview Skills Communication Influence attitude time management o Communication is an area almost everyone can improve on is the cornerstone of leadership 8 Understand what having high levels of emotional maturity can indicate in terms of leadership weaknesses others affect them high emotional maturity is a strong indicator that you Are aware of your own feelings and emotions and also realize your strengths and Are able to recognize when others need help but are also willing to seek help from Empathize with others understanding how they feel and how your actions or words Manage your work and personal relationships well and foster effective communication and collaboration Can stay focused and motivated and persevere through challenges 9 Understand the communication behaviors of Americans Brits and Koreans 3 Americans No empathy and a sense of entitlement British Deference and a quiet consideration for others Koreans Similar to British summed up in the word yangbo which means defer or yield to o E G younger Korean will give up a seat to an elder 10 Be able to describe the four factors that drive millennial employees to be better appreciated 1 Want their actions to connect with the good of the company a Sense of self worth b Good of the company c Build a perfect personal legacy 2 Need to see how their actions make a difference 3 Need flexibility to get done on their schedule a Sense of achievement b Increased salary c Build a perfect career a Sense of security b Work to live c Build a transferable career a Sense of greater good b Personal relationships c Build parallel careers 4 Connect responsibility with personal goals 11 Discuss the research related to the tempered optimism for the next generation s standard of living In 2012 the of middle class adults
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