Chapter 05 Stress True False Questions 1 The particular demands that cause people to experience stress are called strains False 2 When people first encounter stressors the process of primary appraisal is triggered True Job demands that tend to be appraised as stressful are called benign job demands False 3 4 Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors False 5 Although hindrance stressors can be exhausting they often trigger positive emotions such as pride and enthusiasm False 6 Role ambiguity is often experienced among new employees who haven t been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues True 7 Role overload reflects the relatively minor day to day demands that get in the way of accomplishing the things that we really want to accomplish False 8 Most people appraise situations with high time pressure as rather stressful and they also tend to appraise these situations as more hindering than challenging False 9 Work complexity refers to the degree to which the requirements of the work in terms of knowledge skills and abilities tax or exceed the capabilities of the person who is responsible for performing the work True 10 The level of responsibility in a job is higher when the number scope and importance of the obligations in the level of responsibility at job are higher True 11 Work family conflict is an example of work hindrance stressor False 12 Family time demands include participation in formal education programs music lessons sports related training hobby related self education participation in local government or volunteer work False 13 In contrast to cognitive coping behavioral coping refers to the thoughts that are involved in trying to deal with a stressful situation False 14 Problem focused coping refers to behaviors and cognitions intended to manage the stressful situation itself True 15 Seeking assistance is an emotion focused cognitive coping strategy False 16 A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it True 17 People are likely to feel more control over a stressor when they appraise it as a hindrance rather than a challenge False 18 Headaches tight shoulders and back pain have all been linked to a variety of stressors True 19 Stressors can cause gastrointestinal system problems True 20 Physiological strains that result from stressors include depression anxiety anger hostility and reduced self confidence True 21 Compulsive eating is an example of behavioral strain True 22 Social support refers to the help that people receive when they are confronted with stressful demands True demand directly True 23 Instrumental support refers to the help people receive that can be used to address the stressful 24 Hindrance stressors have a strong positive relationship with job performance False 25 The first step in managing stress is to assess colleagues in the workplace False 26 Job sharing means splitting one job into two to reduce role overload False 27 Although reducing stressors may reduce the overall level of stress that a person experiences this approach is likely to be most beneficial when the focus of the effort is on challenge stressors rather than hindrance stressors False 28 Hindrance stressors such as role ambiguity conflict and overload not only cause strain but also decrease commitment and job performance True 29 One way that organizations provide resources to employees is through training interventions aimed at increasing job related competencies and skills True 30 Supportive practices are one way of helping employees cope with stressful demands True 31 In general relaxation techniques to reduce strain attempt to help people appraise and cope with stressors in a more rational manner False 32 One type of strain reducing practice involves training in relaxation techniques True 33 Normative behavioral techniques attempt to help people appraise and cope with stressors in a more rational manner False Multiple Choice Questions 34 Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person s capacity or resources 35 The particular demands that cause people to experience stress are called 36 The negative consequences that occur when demands tax or exceed one s capacity or resources a Stress a Stressors are called a Strains 37 Transactional theory of stress deals with a How stressors are perceived and appraised as well as how people respond to those perceptions and appraisals 38 When people first encounter stressors the process of is triggered 39 occurs as people evaluate the significance and the meaning of the stressors they are 40 Job demands that tend not to be appraised as stressful are called 41 Stressful demands that are perceived as hindering progress toward personal accomplishments a Primary Appraisal confronting a Primary Appraisal a Benign job demands or goal attainment are called a Hindrance Stressors are called a Challenge Stressors a Role Conflict b Role Ambiguity c Role Overload d Daily Hassles that a person may hold a Role Conflict a Role Overload 42 Stressful demands that are perceived as opportunities for learning growth and achievement 43 Which of these is a work hindrance stressor These are the 4 types so the answer on the test will be one of them or all of them 44 is a work hindrance stressor that occurs from incompatible demands within a single role 45 is a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively 46 Tim is working as the marketing head at Blue Chip Investments His work requires him to travel extensively and meet clients in various countries However his role also requires him to mentor several marketing representatives who work under him and keep track of their progress Since Tim stays away from his office most of the time he finds it difficult to manage both types of work responsibilities Tim faces which of the following challenges a Role Conflict 47 Elis and Phoebe work at United Insurance a medium sized insurance company with 240 branches in 8 states Elis works as a teller and
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