Communication Communication symbolic transactional process that involves creating and sharing meaning All behavior is communicative One cannot not communicate Even if someone doesn t respond they re communicating that you either didn t hear them or are ignoring them Communication can be in many forms Communication is essential to continuing relationships If you re going to have a relationship with someone you have to communicate back and forth dealing with transactions between each other Message sent is not necessarily what is received Hearing vs listening Hearing is passive you can have the TV on and it basically be background noise but still hear it Listening involves actively thinking about what s going on Could be a song and you realize that you don t know what certain lyrics mean etc Communication takes place internally and externally You obviously hear external noise but some things that you hear can connect at a deeper more internal level in your gut The advice is generally consistent I e be safe don t be stupid etc Family communication consists of repetitive and fairly consistent patterns allowing them to be discovered and fully understood It is purposeful meaningful and critical to understanding human relationships Family communication is not random Social Media Humans use both verbal and nonverbal communication How has social media changed the way that you communicate How has it impacted your life Communication used to be face to face but now you can communicate from somewhere across the world Some people have completely lost the ability to use the phone Linked in is a more of a professional type of Facebook Comments below a product can affect whether you buy it or not Verbal vs Nonverbal Communication Which is easier Verbal sounds words language and speaking 2 kinds interpersonal and public speaking Interpersonal questions that occur between two people such as friends or people sitting next to each other in class Public speaking involves the teacher talking to a student but at the same time talking to everyone at the same time so they all understand what is being said Word influence Emotions and senses of recipients and Messages that are received Where you are can influence all of these different ways Like being in a different country will affect the way you speak English to people Voice inflection and tone of voice can influence these things Verbal K I S Statements It is generally unwise to awaken a slumbering member of the canine family let sleeping dogs lie If your initial efforts are unsuccessful perseverance will eventually lead to a satisfactory conclusion If at first you don t succeed try try again The introduction of a large number of assistants to a task force reduces the individual effort required for its completion Many hands make light work Nonverbal communication Physical ways of communication tone touch smell and body motion Used to repeat or accent a verbal message Complement the verbal message like giving a wink after saying something or placing your finger to your lips to shush someone Gestures can mean a lot Peace sign V for victory thumbs up okay etc Biting nails nervous or nerves Drumming fingers restlessness or impatience Open palms sincerity or innocence Rubbing both hands together cold anticipation impatience Head tilted to one side interest or listening Nonverbal messages Environmental context Produced by the broad setting that you are in Chronemics use of time pause or silence when you speak really slow it makes it seem like you re really tired or like a Dr Seuss character Mono chronic people do 1 thing at a time concentrate one job time commitments are important can t really handle multiple things Make plans are prompt value privacy Cultures Finland Switzerland Canada Germany US Poly chronic people do many things at once generally dominates the US texting while driving Collectivists time is fluid subject to interruptions work and personal time overlap promptness based on relationship value familiarity over privacy Cultures Saudi Arabia the Philippines Peru Mexico What mode predominates in the U S Mono chronic Time across cultures Proxemics use perception of space Each have their territory around us and we relatively respect that for each other thanksgiving dinner you re sitting on the couch and you re stuffed But in England that means that you have had so much sex that you can barely stand anymore haha Cultural Differences General appearance and dress Americans tend to be more obsessed Lack of jewelry can make you feel awkward however in different places sometimes it is advised to wear no jewelry at all like Costa Rica Russia etc Bodily movement Posture Emotional stature crossed arms can send off a standoffish signal Slouched in a chair makes you look lazy or awkward Crossing legs can depend on your outfit and the situation Showing the soles of your feet is offensive in some countries Facial expressions Women smile more than men Eye contact and gaze Touch Smell Gestures Supposed to connect eyes to communicate on some level in the US For Anglo Americans prolonged gazes are seen as sexual interest Arabic cultures prolonged contact suggests interest For china it is respectful to avoid eye contact Cultures vary in touch Handshakes are common in US In Islam Hindu cultures they shake with your right hand bc left is used for toilet functions US is adamant about smell they make perfumes colognes to cover up bodily odors Arabic cultures see natural body odor as normal and do not cover them up Asian cultures suggest frequent bathing and often criticize Americans for not bathing enough Paralanguage vocal characterizations when you laugh cry giggle yawn belch and when you re doing email emoticons font size etc In Japan giggling indicates embarrassment In India belching indicates satisfaction Vocal qualifiers loudness means different things in different cultures Can be animated or restrained Pointing is done with different fingers depending on the culture Awkward 15 Grip weak or firm 5 Sweaty palms 4 Prefers hugs 2 Rapport women tend to do this tell you how they feel more pauses nodding Report men do this more fewer pauses speak louder jokes limited eye contact more interruptions Reasons for disliking handshakes Germs hygiene 62 Don t like touching 15 Do not know person 5 The Communicator Person who creates and sends message Factors influencing message Gender Report vs rapport talk Appearance Posture Facial expressions Gestures Mannerisms Tone of voice
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