Slide 1Slide 2Hearing Vs. ListeningListening ProcessPoor Listening HabitsConfirming vs. DisconfirmingThe difference…Ways to Actively ListenWays to ImproveListeningA little quiz…Hearing Vs. Listening____________________•The physical process of letting in audible stimuli without focusing on the stimuli____________________•The dynamic, transactional process of receiving, recalling, rating, and responding to stimuli, messages, or bothListening Process•___________________•Making choices about what to pay attention to or what to ignore•Auditory discrimination•Auditory association•___________________•Giving further attention to the sounds we selected—we pay more attention to some than others.•_______________________•Making sense of the messages/sounds on which we are focused•______________________•Providing reaction or feedback•____________________________•Retaining information to refer back to itPoor Listening Habits•__________________•Faking it•________________________•Always turn the conversation back to themselves•_________________________•Responding to some parts while rejecting others—not listening to whole message•____________________•Waiting for a reason to get mad•___________________•Gather ammunition rather than concentrating on message•____________________•Don’t translate meaningConfirming vs. Disconfirming•__________________________________________.•_______________________•Validating the other person•Their person•Their thoughts•_________________________•Dismisses the other person•Minimizes the importance of the other person and/or his/her ideasThe difference…Confirming•“Sounds like you’re pretty frustrated with the situation.”•“This is really a big deal for you, isn’t it?”•“It’s hard when things don’t work out the way we want them to.”•“It sounds like you are frustrated with people who don’t understand why you are not thrilled.”Disconfirming•“Oh, don’t feel that way.”•“It’ll all work out. Don’t worry.”•“It’s really not that big of a deal.”•“I can’t understand why you wouldn’t be thrilled!”•“If you think that’s bad, listen to this!”Ways to Actively Listen•________________________•Put their words in your own words •_______________________•Ask follow-up questions to get more information. Don’t assume you know what they mean.•___________________________•Ask follow-up questions to ensure that you are perceiving them correctly. You’re not always.•_______________________•Briefly restate in a sentence what you’ve talked about. •_____________________•Acknowledge their feelingsWays to Improve•Be present•Provide empathic responses•Use nonjudgmental feedback•_______________
View Full Document
Unlocking...