SPC 1017 Fundamentals of Speech Summer B Exam II Study Guide General This exam will consist of 50 multiple choice items derived from both the material presented in your text and in class discussions The items from the text will be drawn from chapters 5 7 9 11 and 15 persuasive speaking 405 424 There will be several questions from material presented during the first three weeks and those areas are indicated below Text Items Chapter 5 Listening The steps of the Integrated Listening Model ILM 1 Listening preparation physical mental behavioral aspects that create readiness to listen 2 Receiving taking in acquiring or accepting occurring through the 3 Constructing Meaning making sense of cues signals impulses 4 Responding using spoken nonverbal messages to exchange ideas or 5 Remembering organize associate material picture it repeat it The four styles of listening be able to explain and identify 1 People listening style concerned wih other persons feelings 2 Action listening style precise error free presentations group senses received convey info roommate project 3 Content listening style prefer complex an challenging info lecture 4 Time style listening prefer bried and hurried interaction quick and to the point running errands The six kinds of listening be able to explain and identify 1 Discriminative Listening has you being sensitive to both verbal and nonverbal changes the sounds and sights of communication subtle emotional variations in a voice allow mothers to known when a child is upset 2 Comprehension Listening understanding what others are saying because you are aware of grasp and can make sense of the message 3 Appreciative Listening listening for pleasure comedian for fun a theatrical movie TV internet show music 4 Critical Listening Evaluative make judgments about what the other person is saying seek to asses the truth of his her message judge what he she says against you own values 5 Informative Listening when your primary concern is to understand the message obtain directions understand others solve problems share interests 6 Empathic Listening process of mentally identifying with the character and experiences of another person emotional projection of your self into another s life Gender differences in listening Women are interested in relationships and networking More likely to be the listeners in conversation Men are more interested in competitive communication Based on status hold center of attention through boasting and jokes and fascinating stories Factors in and barriers to effective listening Message info overload Your attitude knowledge abilities skills state of mind laziness setting attention to the stimulus empathy respect for the other person physical well being tired hungover ill Cognitive dissonance anxiety control passiveness COGNITIVE DISSONANCE When you feel conflict because you hold two or more attitudes that in opposition to each other worried about a hard teacher you heard about couldn t listen properly because he was nice and calm and wasn t what you expected it to be ANXIETY disturbance that occurs in your mind regarding some uncertain event misgiving or worry college courses b c uncertainty misgivings and nature structure of course CONTROL desire to have governing influence over a situation and controlling listeners people who prefer talking to listening ignore signs that other person is bored PASSIVENESS suspension of the rational functions and the reduction of any physical functions to their lowerst possible degree passive people believe listening involves no work puts it on teachers to make it interesting in order for them to listen The differences between good and poor listeners GOOD LISTENERS uses eye contact attentive alert to speakers behaviors patient and doesn t interrupt responsive using nonverbal verbal expressions asks questions in non threatening tone paraphrases restates or summarizes what speaker says provides constructive feedback is empathic shows interest demonstrates caring attitude willing to listen doesn t criticize non judgmental open minded BAD LISTENERS interrupts speaker no eye contact too busy to listen distracted doesn t pay attention to speaker not interested in speaker gives little no feedback changes the subject judgmental close minded talks too much self preoccupied gives unwanted advice The percentage of time devoted to various communication skills 45 Listening 30 Speaking 16 Reading 9 Writing Chapter 6 Interpersonal Relationships Factors influencing interpersonal attractiveness Symmetry eyes the same shape dimples on both cheeks legs the same length hands the same size Physical Attraction way they looks their style sexual attraction want to get to know them better Perceived Gain attracted due to something to gain from that person we actually choose our friends because of the way they support who we are Similarities shares attitudes beliefs or seems knowledgeable about topics you find interesting significant Differences person who doesn t like making decisions might be attracted to a strong decision maker Proximity close contact that occurs when people share an experience such as work play or school The seven motives for interpersonal communication 1 Pleasure fun chat online gossip text 2 Affection nonverbal verbal affection happiness 3 Inclusion involvement with others most powerful human need 4 Escape engage in interpersonal communication to try and avoid the jobs we are supposed to do before writing a paper do laundry 5 Relaxation talk to friends family to unwind from activities of the day 6 Control being able to make choices couple moves to a new place where wife had 2 hour commute couldn t cook dinner husband had to so rearranged kitchen to his liking 7 Health people with strong social ties live longer than isolated people Figure 6 1 page 162 How people begin conversations 1 Greeting Introduction 2 Health 4 Weather 3 Present Situation Reason for Presence 5 Where live Hometown 6 People Known In Common 7 What Do you Do Education Occupation 8 Social Relations 9 Compliments Interests 10 Family Sports 11 Near Future Activities 12 Evaluation of Encounter Plan Future Meeting 13 Positive Evaluation of Person Until Later 14 Reason for Terminating Good bye Owned messages AKA an I message acknowledgment of subjectivity by a message sender through the use of first person singular terms I me my mine Responsible communicators are those who own their thoughts and feelings by employing these pronouns Useful for conveying