SPC 1017 Mid term Textbook Study Guide Chapter 1 The Communication Process Key terms and concepts Abstract symbol Stands for ideas means symbols are interpreted by our own Active open mindedness A tool for readers with the intent of opening their minds a tool that they can apply flexibility that will help them digest master and use the experiences knowledge Anticipate Think about potential situations and the needs and requirements likely to arise because of them The key to anticipation is forecasting Apply Now with care concern and attention to all the factors that are likely to be affected apply the skills and behaviors you have selected Assess Take stock of the factors elements and conditions of the situations in which you find yourself The key to assessment is alertness Asynchronous communication communication that does not occur at the same time Ex e mail messages seeking information from websites electronic bulletin boards etc Channel the route traveled by a message it is the means a message uses to reach the sender receivers In face to face communication the primary channels are sound and sight we listen to and look at each other Co Culture People who are part of a larger culture but also belong to a smaller group that has some different values attitudes or beliefs Communication Any process that is always changing in which people through the use of symbols verbally and or nonverbally consciously or not consciously intentionally or unintentionally generate meanings information ideas feelings and perceptions within and across various contexts cultures channels and media Competent communication the ability to communicate in a personally effective and socially appropriate manner It involves 3 components Knowledge skill and motivation Computer mediated communication CMC a wide range of technologies that facilitate both human communication and the interactive sharing of information through computer networks including e main discussion groups newsgroups chat rooms IMs and webpages Concrete symbol symbol that represents an object a chair represents an object Creativity The capacity to synthesize vast amounts of information and wrestle with complex problems Culture The ever changing values traditions social and political relationships and worldview created and shared by a group of people bound together by a combination of factors which can include a common history geographic location language social class and or religion Ethical communication a component of each of the six types of communication is communication that is honest fair and considerate of others rights Evaluate Determine the value and worth of the factors elements and conditions to all those likely to have the greatest impact on the current and future situations External noise comes from the environment and keeps the message from being The key to evaluation is accuracy heard or understood Feedback is the response of the receiver senders to each other Intercultural communication the communication that occurs whenever two or more people from different cultures interact Internal noise occurs in the minds of the sender receivers when their thoughts or feelings are focused on something other than the communication at hand Interpersonal communication occurs when you communicate on a one to one basis usually in an informal unstructured setting This kind of communication occurs mostly between two people though it may include more than two Intrapersonal communication is language use and or thought that occurs within you the communicator It involves your active internal involvement in the symbolic processing of messages You become your own sender and receiver and provide feedback to yourself in an ongoing internal process Message made up of the ideas and feelings that sender receivers want to share Noise interference that keeps a message from being understood or accurately interpreted and it comes in three forms external internal and semantic Nonverbal symbol ways we communicate without using words can include facial expressions gestures posture vocal tones appearance etc Public communication the sender receiver the speaker sends a message the speech to an audience Under these circumstances the speaker usually delivers a highly structured message however the channels are more exaggerated than in interpersonal communication The voice is louder and the expressions are more exaggerated because the audience is bigger Reassess and reevaluate The application of further skills and behaviors needed to clarify extend continue or even terminate the situation The key to this is accurate Roles parts you play or ways you behave with others Defined by society and affected by individual relationships roles control everything from word choice to and careful observation body language Select Carefully select from your repertoire of available skills and behavior those likely to have the greatest impact on the current and future situations Here one must also predict and forecast the potential effects of the skills and behaviors used The key to selection is appropriateness Semantic noise Caused by people s emotional reaction to words Sender receivers People are sender receivers as they are both sending and receiving information at the same time During a conversation you are acting as a receiver by listening closely but you are also acting as a sender by reacting to the conversation showing genuine concern etc In all situations sender receivers share meaning environment Sensory acuity means paying attention to all elements in the communication Setting The environment in which the communication occurs Small group communication Occurs when a small number of people meet to solve a problem The group must be small enough so that each member has a chance to interact with all members Strategic flexibility SF Expanding your communication repertoire to enable you to use the best skill or behavior available for a particular situation There are 6 steps to this Anticipate Assess Evaluate Select Apply Reassess and Reevaluate Symbol Something that stands for something else Synchronous communication means talk that occurs at the same time with no time delay Ex instant messaging chat rooms Transactional communication Involves three basic principles 1st people engaged in communication are sending messages continuously and simultaneously 2nd communication events have a past present and a future 3rd participants in communication play certain roles Verbal symbol Ex