Chapter 1- The Communication ProcessKey terms and conceptsOther Notes:Chapter 2- Self, Perception, and CommunicationKey Terms and conceptsOther NotesChapter 9- Intercultural CommunicationKey Terms and ConceptsOther Notes:Chapter 12- Getting Started and Finding Speech MaterialKey Terms and ConceptsOther Notes:Key Terms and ConceptsOther Notes:Chapter 14- Delivering the SpeechKey Terms and ConceptsOther Notes:Chapter 15- The Informative SpeechKey Terms and ConceptsOther Notes:SPC 1017- Mid-term Textbook Study GuideChapter 1- The Communication ProcessKey terms and conceptsAbstract symbol- Stands for ideas; means symbols are interpreted by our own experiences.Active open-mindedness-A tool for readers with the intent of opening their minds, a tool that they can apply, flexibility that will help them digest, master, and use the knowledge.Anticipate- Think about potential situations and the needs and requirements likely to arise because of them. The key to anticipation is forecasting.Apply- Now, with care, concern, and attention to all the factors that are likely to be affected, apply the skills and behaviors you have selected.Assess- Take stock of the factors, elements, and conditions of the situations in which you find yourself. The key to assessment is alertness. Asynchronous communication- communication that does not occur at the same time. Ex.- e-mail messages, seeking information from websites, electronic bulletin boards, etc.Channel- the route traveled by a message; it is the means a message uses to reach the sender-receivers. In face-to-face communication, the primary channels are sound and sight: we listen to and look at each other.Co-Culture- People who are part of a larger culture but also belong to a smaller group that has some different values, attitudes, or beliefs.Communication- Any process (that is always changing) in which people, through the use of symbols, verbally and/or nonverbally, consciously or not consciously, intentionally or unintentionally, generate meanings (information, ideas, feelings, and perceptions) within and across various contexts, cultures, channels, and media.Competent communication- the ability to communicate in a personally effective and socially appropriate manner. It involves 3 components: Knowledge, skill, and motivation.Computer mediated communication (CMC)- a wide range of technologies that facilitate both human communication and the interactive sharing of information through computer networks, including e-main, discussion groups, newsgroups, chat rooms, IMs, and webpages.Concrete symbol- symbol that represents an object (a chair represents an object)Creativity- The capacity to synthesize vast amounts of information and wrestle with complex problems.Culture- The ever-changing values, traditions, social and political relationships, and worldview created and shared by a group of people bound together by a combination of factors (which can include a common history, geographic location, language, social class, and/or religion).Ethical communication- a component of each of the six types of communication is communication that is honest, fair, and considerate of others’ rights.Evaluate- Determine the value and worth of the factors, elements, and conditions toall those likely to have the greatest impact on the current (and future) situations. The key to evaluation is accuracy.External noise- comes from the environment and keeps the message from being heard or understood.Feedback- is the response of the receiver-senders to each otherIntercultural communication- the communication that occurs whenever two or more people from different cultures interact.Internal noise- occurs in the minds of the sender-receivers when their thoughts or feelings are focused on something other than the communication at hand.Interpersonal communication- occurs when you communicate on a one-to-one basis—usually in an informal, unstructured setting. This kind of communication occurs mostly between two people, though it may include more than two.Intrapersonal communication- is language use and/or thought that occurs within you, the communicator. It involves your active internal involvement in the symbolicprocessing of messages. You become your own sender and receiver and provide feedback to yourself in an ongoing internal process.Message- made up of the ideas and feelings that sender-receivers want to shareNoise- interference that keeps a message from being understood or accurately interpreted, and it comes in three forms: external, internal, and semantic.Nonverbal symbol- ways we communicate without using words; can include facial expressions, gestures, posture, vocal tones, appearance, etc.Public communication- the sender-receiver (the speaker) sends a message (the speech) to an audience. Under these circumstances, the speaker usually delivers a highly structured message, however the channels are more exaggerated than in interpersonal communication. The voice is louder and the expressions are more exaggerated because the audience is bigger.Reassess and reevaluate- The application of further skills and behaviors needed toclarify, extend, continue, or even terminate the situation. The key to this is accurate and careful observation.Roles- parts you play or ways you behave with others. Defined by society and affected by individual relationships, roles control everything from word choice to body language.Select- Carefully select from your repertoire of available skills and behavior those likely to have the greatest impact on the current (and future) situations. Here, one must also predict and forecast the potential effects of the skills and behaviors used. The key to selection is appropriateness.Semantic noise- Caused by people’s emotional reaction to words.Sender-receivers- People are sender-receivers, as they are both sending and receiving information at the same time. During a conversation, you are acting as a receiver by listening closely, but you are also acting as a sender by reacting to the conversation (showing genuine concern, etc.). In all situations, sender-receivers share meaning.Sensory acuity- means paying attention to all elements in the communication environment.Setting- The environment in which the communication occurs.Small-group communication- Occurs when a small number of people meet to solve a problem. The group must be small enough so that each member has a chanceto interact with all members.Strategic flexibility (SF)- Expanding your communication