SPC 1017 Fundamentals of Speech Summer C 2015 Exam II Study Guide 50 multiple choice items from text lecture text chapters 5 7 9 11 and 15 persuasive speaking 405 424 1 There will be several questions from material presented during the first 3 weeks have next to it EX think to yourself I want to have some fun tonight 1 Listening preparation includes all the physical mental and behavioral aspects that create a readiness Text Items for exam taken from Communicating Effectively 11th Edition by Hybels Weaver Chapter 5 Listening 1 The steps of the Integrated Listening Model ILM often instantaneous ILM provides a framework for assessing listening both systematically and developmentally to listen similar to anticipating in the strategic flexibility model 2 Receiving process of taking in acquiring or accepting occurs through various senses and happens within sender receivers as they receive all the cues signals and impulses similar to the assessment stage of strategic flexibility distinction b w hearing and listening at this stage you hear sounds such as words in the way they are spoken but when you listen you respond much more Hearing physiological process vs listening more complicated perceptual process involving your total response to others EX best friend asks are you hanging out with us tonight of sender receivers we assign meaning to cues signals and impulses and decide what is relevant in the message to us involves not only evaluation but also selection carefully selecting from your available skills those likely to have the greatest impact on the current future situation flexibility its called applying EX selective attention does this mean at my place their place or just hanging out assign meaning usually they want to hang out 4 Responding using spoken or nonverbal messages to exchange ideas or convey info in strategic 3 Constructing meaning making sense of the cues signals and impulses received goes on in the brains EX sure if you re all hanging out Are we meeting at 9 5 Remembering done throughout the listening process not just at the end motivated and dedicated to remembering use mnemonic devices organize info associate what you want to remember with other things you remember visualization picture what you want to remember to create a strong vivid memory of it Repetition repeat ideas to burn them into memory EX I ll make note of it so I remember and I ll see you then 2 The four styles of listening be able to explain and identify a people listening style you are concerned with the other people s feelings you seek out common interests with others and respond to emotions common in couples families and best friends b action listening style you want precise error free presentations and you are likely to be impatient with disorganization your boss would expect your report to be focused and to the point c content listening style you prefer complex and challenging info info is generally abstract so you can listen without emotional involvement evaluate it before making a judgment d time style listening you prefer brief and hurried interaction with others and often let others known how much time they have to make their point ex Newspeople the most skillful listeners are able to adapt their listening styles to the circumstances 3 The six kinds of listening be able to explain and identify You choose a different type of listening based on your situation but there is one constant characteristic that must be present no matter what listening is involved active listening 2 Active listening a way of listening not a type that focuses entirely on what the other person is saying and it confirms demonstrates understanding of both the content of the message and the feelings underlying the message to assure accuracy 1 Discriminative listening the most important type has you being sensitive to both verbal and nonverbal changes the sounds and sights of communication changes in others rate volume force pitch and emphasis allow you to make sense of the meanings or nuances expressed by such differences 2 Comprehension listening understanding what others are saying bc you are aware of grasp and can make sense of that message depends on your vocabulary and the rules of grammar and syntax your ability to extract synthesize key facts and items from what you hear 3 Appreciative listening listening for pleasure music to get pumped 4 Critical listening aka evaluative listening means you make judgments about what the other person is saying seek to assess truth of their message or judge what they are saying compared with your values 5 Informative listening occurs when your primary concern is to understand the message is the most common type of listening that occurs in college 6 Empathic listening empathy is the process of mentally identifying with the character and experiences of another person it s all about feelings college students today show 40 less empathy than in the 90s encourage them to find the solution to the problem determine speaker s motives challenge and question ideas distinguish fact something that can be verified in a number of ways from fiction personal belief recognize your own biases we often distort info in light of our own beliefs assess the message determine the value delay taking a position side on it 1 Identify the central idea then look for the main points 2 Form a mental outline 3 Predict what will come next but force yourself to concentrate 4 Relate points to your experience 5 Look for similarities or differences to what you already know 6 Ask questions need to recognize what feelings are involved let the other person tell you what happened then 4 Gender differences in listening men women have different listening styles Study of cultural listening styles amongst Americans Germans and Israelis women more likely to be people listeners than men women more interested in relationships and networking men more interested in competitive communication when men and women talk women are more likely to be the listeners women face challenge of getting men to listen to them especially in the workforce 5 Factors in and barriers to effective listening Factor barrier a closed mindedness refuse to maintain a relaxing and agreeable environment refuse to relate to benefit from the speaker s ideas b boredom lack interest in speakers subject become impatient w speaker c skills and abilities adeptness talent or training d physical well being being tired hung over stressed rushed or sick e attention span