SPC 1017 Fundamentals of Speech Summer B 2015 Exam I Study Guide General This exam will consist of 50 multiple choice items derived from both the material presented in your text and in class discussions The items from the text will be drawn from chapters 1 4 and chapters 12 15 Text Items Chapter 1 The Communication Process Define strategic flexibility and explain where its power lies SF means expanding your communication repertoire your recollection or stock of communication behaviors that can readily be brought into use to enable you the best skill or behavior available for a particular situation SF is a primary characteristic of successful people a vital component of excellent relationships at work and at home a trait of effective group leaders and participants and the attribute of public speakers who can adapt to changing circumstances or unexpected occurrences A perfect pause and plan response People who possess SF are happier and more fulfilled because they are not only aware of their own communication skills and deficits but also they can bring to bear on any situation they encounter a broad range of potentially valuable behaviors The knowledge that SF provides yields confidence and security and helps reduce any unnecessary and unwanted fear The power of the SF concept is in its application These steps will allow you to take SF into the world and apply it to the real life circumstances you encounter daily o o o o o o 1 Anticipate Think about potential situations and the needs and requirements likely to arise because of them The key to anticipation is forecasting Chance favors only the prepared mind 2 Assess Take stock of the factors elements and conditions of the situations in which you find yourself The key to assessment is alertness 3 Evaluate Determine the value and worth of the factors elements and conditions to all those involved and how they bear on your own skills and abilities The key to evaluation is accuracy 4 Select Carefully select from your repertoire of available skills and behaviors those likely to have the greatest impact on the current and future situations Here one must also predict and forecast the potential effects of the skills and behaviors that will be used The key to the selection process is appropriateness 5 Apply Now with care concern and attention to all the factors that are likely to be affected including any ethical considerations that may be appropriate apply the skills and behaviors you have selected The key to application is relevance 6 Reassess and reevaluate For every action taken there is likely to be feedback as well as actions taken by others as a direct result of those taken by you There will be other effects as well some immediate that can be observed some long range that can only be surmised and anticipated Reassessment and reevaluation may result in the application of further skills and behaviors needed to clarify extend continue or even terminate the situation The key to reassessment and reevaluation is accurate careful observation Define communication and explain the elements of communication Communication is any process in which people through the use of symbols verbally and or nonverbally consciously or not consciously intentionally or unintentionally generate meanings information ideas feelings and perceptions within and across various contexts cultures channels and media When we say communication is a process we mean that it is always changing Made up of various elements sender receivers messages channels noise feedback and setting o Sender Receivers in most communication situations people are sender receivers both sending and receiving at the same time In all situations sender receivers share meaning o Messages The message is made up of the ideas and feelings that sender receiver want to share Meaning is jointly created between sender and receiver There is no message at all if there aren t common symbols like an understanding of each other s language o Channels The channel is the route traveled by a message it is the means a message uses to reach the sender receivers In face to face communication the primary channels are sound and sight We are familiar with the channels of radio TV CDs newspapers and magazines in the mass media Other channels communicate nonverbal messages o Feedback the response of the receiver senders to each other It is vital to communication because it lets the participants see whether ideas and feelings have been shared in the way they were intended Sender receivers who meet face to face have the greatest opportunity for feedback o Noise interference that keeps a message from being understood or accurately interpreted Noise occurs between the sender receivers and it comes in three forms external internal and sematic o Setting the environment in which the communication occurs It often shows who has power in a relationship The Explain the three principles of transactional communication arrangement of furniture in a setting can also affect the communication that takes place Explain the types of communication First people engages in communication are sending messages continuously and simultaneously Second communication events have a past present and future Third participants in communication play certain roles o o o Participation is continuous and simultaneous Whether or not you are actually talking in a communication situation you are actively involved in sending and receiving messages You are participating continuously and simultaneously in a communication that is quite complicated All Communications have a past present and a future you respond to every situation from your own experiences your own moods and your own expectations When you know someone well you can make predictions about what to do in the future on the basis of what you know about the past Even when you are meeting someone for the first time you respond to that person on the basis of your experience physical traits occupation names Any of these things you call up from your past might influence how you respond to someone The future also influences communication All communicators play roles Roles are parts you play or ways you behave with others Defined by society and affected by individual relationships roles control everything from word choice to body language Roles do not always stay the same in the relationship They vary with others moods or with one s own the setting and the noise factor Communication changes to meet the needs of each of