47) If a manager uses critical incidents as a method of performance evaluation, then ________.A) the employees generally receive poor ratingsB) the evaluator's writing skills become the determining factor of the evaluationC) the employees are more likely to become motivated to achieve their goalsD) the focus of the evaluation will center on key behaviorsE) the cost of the evaluation is likely to be incredibly high for the organizationAnswer: DExplanation: D) Critical incidents focus the evaluator's attention on the difference between executing a job effectively and executing it ineffectively. A list of such critical incidents providesa rich set of examples to show the employee desirable behaviors and those that call for improvement.LO: 7Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices48) Which of the following methods of performance evaluation allows for quantitative analysis and comparison?A) critical incidentB) graphic rating scaleC) assessment center evaluationD) written essayE) group order rankingAnswer: BExplanation: B) Although they don't provide the depth of information that essays or critical incidents do, graphic rating scales are less time consuming to develop and administer and allow for quantitative analysis and comparison.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices1Copyright © 2015 Pearson Education, Inc.49) When an appraiser rates employees based on items on a continuum with the points reflecting actual behaviors on a given job, this type of evaluation is called ________.A) BARSB) critical incidentC) graphic rating scaleD) group order rankingE) assessment center evaluationAnswer: AExplanation: A) Behaviorally anchored rating scales (BARS) combine major elements from the critical incident and graphic rating scale approaches. The appraiser rates the employees on items along a continuum, but the items are examples of actual behavior on the job rather than general descriptions or traits.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices50) ________ involves evaluating one's performance against the performance of one or more others.A) BARSB) The critical incident methodC) An assessment center evaluationD) Forced comparisonE) Likert analysisAnswer: DExplanation: D) Forced comparisons evaluate one individual's performance against the performance of another or others. It is a relative, rather than an absolute, measuring device.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices2Copyright © 2015 Pearson Education, Inc.51) ________ ranking requires the evaluator to place employees into a particular classification, such as top one-fifth or second one-fifth.A) IndividualB) Group orderC) PairedD) FractionalE) PercentileAnswer: BExplanation: B) Group order ranking requires the evaluator to place employees into a particular classification, such as top one-fifth or second one-fifth. If a rater has 20 employees, only 4 can bein the top fifth and, of course, 4 must also be relegated to the bottom fifth. This method is often used in recommending students to graduate schools.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices52) Which approach to performance evaluation rank-orders employees from best to worst?A) individual rankingB) group order rankingC) paired comparisonD) straight rankingE) associative rankingAnswer: AExplanation: A) The individual ranking approach rank-orders employees from best to worst. If the manager is required to appraise 30 employees, the difference between the 1st and 2nd employee is assumed to be the same as that between the 21st and 22nd. Some employees may be closely grouped, but no ties are permitted. The result is a clear ordering from the highest performer to the lowest.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices3Copyright © 2015 Pearson Education, Inc.53) Which of the following performance evaluation methods is often used in recommending students to graduate schools?A) written essaysB) critical incident analysisC) BARSD) group order rankingE) graphic rating scalesAnswer: DExplanation: D) Group order ranking requires the evaluator to place employees into a particular classification, such as top one-fifth or second one-fifth. This method is often used in recommending students to graduate schools.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices54) Which of the following is a forced comparison method of performance evaluation?A) written essaysB) trait evaluationsC) group order rankingD) critical incident methodE) graphic rating scalesAnswer: CExplanation: C) The two most popular forced comparisons are group order ranking and individual ranking. Group order ranking requires the evaluator to place employees into a particular classification, such as top one-fifth or second one-fifth. This method is often used in recommending students to graduate schools.LO: 7Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the components of human resource practices4Copyright © 2015 Pearson Education, Inc.55) Jeeves Consulting requires a performance evaluation method that is less time consuming to develop and administer and allows for quantitative analysis and comparison. An appropriate evaluation technique for Jeeves Consulting would be ________.A) written essaysB) trait evaluationsC) forced comparisonsD) 360-degree evaluationsE) graphic rating scalesAnswer: EExplanation: E) One of the oldest and most popular methods of evaluation is graphic rating scales. Although they don't provide the depth of information that essays or critical incidents do, graphic rating scales are less time consuming to develop and administer and allow for quantitative analysis and comparison.LO: 7AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Describe the components of human resource practices56) The concept of ________ can be applied to appraisals to increase the perception that employees are treated fairly.A) selective evaluationB) due processC) multiple ratersD) selective retentionE) counterproductivityAnswer: BExplanation: