Organizational Behavior, 16e (Robbins/Judge)Chapter 14 Conflict and Negotiation1) ________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.A) Problem solvingB) AssessmentC) ConflictD) NegotiationE) Collective bargainingAnswer: CExplanation: C) Conflict is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.LO: 1Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process2) Conservationists have had a perpetual conflict with the government of the United States over the fast and rampant depletion of Earth's natural resources. They argue that the United States must reduce its consumption level significantly to rectify this problem. Which of the following, if true, would most strengthen the conservationists' argument?A) The United States has been conserving forests for several years.B) Most countries have not taken any measures to reduce their consumption levels of natural resources.C) There are several countries that have more requirements for resources than the United States.D) The United States accounts for one-third of the total world resource consumption.E) New resource deposits are constantly being discovered.Answer: DExplanation: D) The fact that the United States has been conserving forests for several years has nothing to do with the conservationists' argument. Neither does the fact that there are several countries that have more requirements for resources than the United States nor the fact that new deposits are being discovered. The fact that most countries have not taken any measures to reduce the consumption level does not provide support for the conclusion. The fact that the United States consumes one-third of all resources used in the world supports the conclusion as the United States cannot increase consumption to more than one-third of the world's resources or they risk depleting Earth's resources even faster.LO: 1AACSB: Reflective ThinkingDifficulty: HardQuest. Category: Critical ThinkingLearning Outcome: Describe the nature of conflict and the negotiation process1Copyright © 2015 Pearson Education, Inc.3) According to the traditional view of conflict, all conflict is ________.A) harmful and must be avoidedB) natural and helps generate discussionC) necessary and improves creativity of a groupD) healthy and improves productivityE) rational and cannot be avoidedAnswer: AExplanation: A) The traditional approach to conflict assumed all conflict was harmful and must be avoided.LO: 2Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process4) According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.A) resolution focusedB) traditionalC) managedD) interactionistE) transactionalAnswer: DExplanation: D) The interactionist view of conflict encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change and innovation.LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process5) According to the interactionist's perspective, a group that functions without conflict is ________.A) living up to behavioral standardsB) prone to becoming static and apatheticC) the most productiveD) most likely to be responsive to the need for change and innovationE) a rare phenomenonAnswer: BExplanation: B) The interactionist view of conflict encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change and innovation.LO: 2Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process2Copyright © 2015 Pearson Education, Inc.6) According to the interactionist view, ________ conflicts support the goals of the group and improve its performance.A) formalB) informalC) functionalD) evaluativeE) reactiveAnswer: CExplanation: C) The interactionist view does not propose that all conflicts are good. Rather, functional conflict supports the goals of the group and improves its performance and thus is a constructive form of conflict. A conflict that hinders group performance is a destructive or dysfunctional conflict.LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process7) Conflict that relates to the content and goals of work is called ________ conflict.A) jobB) taskC) relationshipD) processE) communicationAnswer: BExplanation: B) Task conflict relates to the content and goals of the work. Low to moderate levels of task conflict stimulate discussion of ideas. Task conflict is related to positive outcomes only when all members share the same goals and have high levels of trust.LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process8) Conflicts related to how the work gets done are called ________ conflicts.A) communicationB) taskC) jobD) relationshipE) processAnswer: EExplanation: E) Process conflict relates to how the work gets done.LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process3Copyright © 2015 Pearson Education, Inc.9) Which of the following is not true regarding gender differences in negotiations?A) Men and women negotiate differently.B) Men value status more than women.C) Women value compassion and altruism more than men.D) Men place a higher value on economic outcomes than women.E) Women place a lower value on relationship outcomes than men.Answer: EExplanation: E) Women tend to value relationship outcomes more than men.LO: 6Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the nature of conflict and the negotiation process10) Mike and Keith are on the same team; they work well with other people in the same team butdon't get along with each other. This type of conflict can best be described as ________.A) intragroupB) bilateralC) intergroupD) dyadicE) dualAnswer: