Organizational Behavior, 16e (Robbins/Judge)Chapter 4 Emotions and Moods1) Which of the following is a generic term that covers a broad range of feelings that people experience?A) affectB) knowledgeC) insightD) attentionE) cognitionAnswer: AExplanation: A) Affect is a generic term that covers a broad range of feelings people experience, including both emotions and moods. Emotions are intense feelings directed at someone or something. Moods are less intense feelings than emotions and often, though not always, lack a contextual stimulus.LO: 1Difficulty: EasyQuest. Category: Concept2) Which of the following is a characteristic of emotions?A) Emotions are reactions to a person or event.B) Emotions last for a longer time period than moods.C) Emotions are never action-oriented in nature.D) Emotions lack a contextual stimulus.E) Emotions involve less intense feelings than moods.Answer: AExplanation: A) Emotions are intense feelings that are directed at someone or something. Emotions are reactions to a person. For instance, seeing a friend at work may make one feel glad or an event dealing with a rude client may make one feel angry.LO: 1Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the importance of individual moods and emotions in the workplace1Copyright © 2015 Pearson Education, Inc.3) Which of the following terms best describes an intense feeling directed at someone or something?A) perceptionB) cognitionC) moodD) reasoningE) emotionAnswer: EExplanation: E) Emotions are intense feelings that are directed at someone or something. Emotions are reactions to a person. For instance, seeing a friend at work may make one feel glad or an event dealing with a rude client may make one feel angry.LO: 1Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the importance of individual moods and emotions in the workplace4) Ashley Madison works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Madison goes to the front office and violently slamstrash into the bin. Which of the following best describes Madison's anger?A) a recognitionB) an insightC) a moodD) an emotionE) a perceptionAnswer: DExplanation: D) Madison is experiencing an intense feeling of anger, which is an emotion directed toward her boss. Emotions are intense feelings that are directed at someone or something and are more likely to be caused by a specific event.LO: 1AACSB: Analytic SkillsDifficulty: EasyQuest. Category: ApplicationLearning Outcome: Discuss the importance of individual moods and emotions in the workplace2Copyright © 2015 Pearson Education, Inc.5) ________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.A) AffectB) CognitionC) MoodD) ThoughtE) ReactionAnswer: CExplanation: C) Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Moods are not usually directed at a person or an event. But emotions can turn into moods when one loses focus on the event or object that started the feeling.LO: 1Difficulty: EasyQuest. Category: Concept6) Robert Springer woke up in the morning and felt a sense of joy and peace as he got ready for work. At work, though challenges came his way, he tackled them without getting stressed about them. This feeling lasted for several days that week. What is one of the reasons that Springer's feeling can be categorized as a mood and not as an emotion?A) It is more intense than emotions.B) It is brought about by a specific event.C) It is prolonged in nature.D) It is a positive feeling.E) It is indicated by a facial expression.Answer: CExplanation: C) Springer's general ambiguous feeling of happiness is ongoing or prolonged, which is a characteristic of a mood. Contextual stimulus, strong feelings, and being directed at anevent or person are characteristics of an emotion. In addition, both mood and emotion can be positive.LO: 1AACSB: Analytic SkillsDifficulty: HardQuest. Category: ApplicationLearning Outcome: Discuss the importance of individual moods and emotions in the workplace3Copyright © 2015 Pearson Education, Inc.7) When Ariana Winter is told that her dog has been killed by a car, she feels deeply saddened. Her feelings are then overcome by a surge of anger at the car driver. However, minutes later, she is able to laugh and talk about the good memories spent with her pet. What is one of the reasons that Winter's reaction can be categorized as an emotion?A) Its cause is general and ambiguous.B) It lasted for a brief time period.C) It is not action-oriented.D) It is a negative feeling.E) It is cognitive in nature.Answer: BExplanation: B) Emotions are intense feelings directed at someone or something. Most experts believe emotions are more fleeting than moods. Emotions tend to come and go fairly quickly, maybe even in a matter of seconds.LO: 1AACSB: Analytic SkillsDifficulty: HardQuest. Category: Application8) Which of the following statements is most likely to be true regarding moods?A) Moods are always brought about by a specific event.B) Moods last for a very short period of time, such as a few seconds.C) As compared to emotions, moods are more likely to be clearly revealed by facial expressions.D) Moods are more fleeting than emotions.E) Moods are cognitive in nature.Answer: EExplanation: E) Moods are cognitive in nature and their cause is often general and unclear. Theyare generally not indicated by distinct facial expressions. Unlike moods, emotions like anger and disgust tend to be more clearly revealed by facial expressions. Emotions are more likely to be caused by a specific event, and emotions are more fleeting than moods.LO: 1Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the importance of individual moods and emotions in the workplace4Copyright © 2015 Pearson Education, Inc.9) Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work although she cannot pinpoint a reason for feeling this way. She continues tofeel upset and distracted through the rest of the day. Which of the following is she most likely to be experiencing?A) a responseB) a reactionC) a counteractionD) an attitudeE)