Organizational Behavior, 16e (Robbins/Judge)Chapter 11 Communication1) Which of the following statements is true with regard to communication?A) Communication cannot be used to motivate and control employees in an organization.B) Communication involves the transfer and understanding of meaning.C) Communication involves the mere imparting of meaning to another person or group.D) Perfect communication is not dependent on a channel and its richness.E) Perfect communication results in dissimilar mental models.Answer: BExplanation: B) Communication must include both the transfer and the understanding of meaning. Perfect communication, if it existed, would occur when a thought or idea was transmitted so the receiver perceived exactly the same mental picture as the sender. Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information.LO: 1AACSB: CommunicationDifficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the factors influencing effective communication in organizations2) Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee as Norah plans to start a family soon. Consequently, Norah writes a formal letter voicing her concerns. Norah's letter fulfills the ________ function of communication.A) motivationB) accommodationC) facilitationD) controlE) informalAnswer: DExplanation: D) Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information. Communication acts to control member behavior in several ways. Organizations have authority hierarchies and formal guidelines employees are required to follow. When employees must communicate any job-related grievance to their immediate boss, follow their job description, or comply with company policies, communication is performing a control function.LO: 1AACSB: CommunicationDifficulty: HardQuest. Category: ApplicationLearning Outcome: Describe the factors influencing effective communication in organizations1Copyright © 2015 Pearson Education, Inc.3) The emotional expression function of communication involves ________.A) managers motivating employees by setting specific goalsB) management communicating company policies to employeesC) managers training employees in decision-making strategiesD) members of the organization following their job descriptionsE) members of the organization showing their satisfaction and frustrationsAnswer: EExplanation: E) The work group is a primary source of social interaction for many employees. Communication within the group is a fundamental mechanism by which members show their satisfaction and frustrations. Communication, therefore, provides for the emotional expression offeelings and fulfillment of social needs.LO: 1AACSB: CommunicationDifficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the factors influencing effective communication in organizations4) Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager's initiative to hold this meeting fulfills the ________ function of communication.A) filteringB) informationC) emotional expressionD) controlE) informalAnswer: BExplanation: B) Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information. The final function of communicationis to facilitate decision making. Communication provides the information individuals and groups need to make decisions by transmitting the data needed to identify and evaluate choices.LO: 1AACSB: CommunicationDifficulty: HardQuest. Category: ApplicationLearning Outcome: Describe the factors influencing effective communication in organizations2Copyright © 2015 Pearson Education, Inc.5) Before communication can take place, a ________ is required.A) filterB) channelC) receiverD) purposeE) decoderAnswer: DExplanation: D) Before communication can take place, it needs a purpose, a message to be conveyed between a sender and a receiver. The key parts of the communication process are (1) the sender, (2) encoding, (3) the message, (4) the channel, (5) decoding, (6) the receiver, (7) noise, and (8) feedback.LO: 2AACSB: CommunicationDifficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the factors influencing effective communication in organizations6) In a communication process, the ________ initiates a message by encoding a thought.A) receiverB) decoderC) transmitterD) senderE) receptorAnswer: DExplanation: D) In a communication process, the sender initiates a message by encoding a thought.LO: 2AACSB: CommunicationDifficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the factors influencing effective communication in organizations7) The ________ is the actual physical product of the sender's encoding.A) channelB) filterC) messageD) noiseE) mediumAnswer: CExplanation: C) The message is the actual physical product of the sender's encoding.LO: 2AACSB: CommunicationDifficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the factors influencing effective communication in organizations3Copyright © 2015 Pearson Education, Inc.8) With reference to the communication process, the ________ is the medium through which the message travels.A) feedbackB) noiseC) encoderD) channelE) decoderAnswer: DExplanation: D) The channel is the medium through which the message travels.LO: 2AACSB: CommunicationDifficulty: EasyQuest. Category: ConceptLearning Outcome: Describe the factors influencing effective communication in organizations9) With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.A) creatorB) receiverC) encoderD) senderE) transmitterAnswer: BExplanation: B) The