Organizational Behavior, 16e (Robbins/Judge)Chapter 3 Attitudes and Job Satisfaction1) ________ refers to evaluative statements or judgments concerning objects, people, or events.A) AttitudeB) BehaviorC) AppearanceD) DemeanorE) PerformanceAnswer: AExplanation: A) Attitudes are evaluative statements, either favorable or unfavorable, about objects, people, or events. They reflect how one feels about something.LO: 1Difficulty: EasyQuest. Category: ConceptLearning Outcome: Define organizational behavior and identify the variables associated with its study2) The statement, "A person who eats meat and then fights for animal rights demonstrates doublestandards" is an evaluative statement. Such an opinion constitutes the ________ component of anattitude.A) cognitiveB) affectiveC) reflectiveD) behavioralE) reactiveAnswer: AExplanation: A) The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "A person who eats meat and then fights for animal rights demonstrates double standards."LO: 1Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the factors that influence the formation of individual attitudes and values1Copyright © 2015 Pearson Education, Inc.3) Which of the following statements represents the cognitive component of attitude?A) I have decided to inform my supervisor that I will be quitting my job.B) I intend to work during the weekend to meet the month's deadline.C) I feel upset about having to work during Christmas.D) It is disappointing to know that I did not get a good evaluation.E) This job is not giving me an opportunity to explore my skills.Answer: EExplanation: E) The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "This job is not giving me an opportunity to explore my skills."LO: 1AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Describe the factors that influence the formation of individual attitudes and values4) Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones?A) positive componentB) cognitive componentC) affective componentD) behavioral componentE) reflective componentAnswer: BExplanation: B) The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "My manager never acknowledges the kind of effort I put in to get these accounts."LO: 1AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Describe the factors that influence the formation of individual attitudes and values2Copyright © 2015 Pearson Education, Inc.5) Which of the following is an example of the affective component of an attitude?A) believing that one achieved all objectives of a projectB) relying on the information of a company's annual reportC) perceiving whistle-blowing as the right thing to doD) feeling hurt at being unfairly accused of a wrongdoingE) deciding to fire an employee because of underperformanceAnswer: DExplanation: D) The affective component refers to the emotional, or feeling, segment of an attitude.LO: 1Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Describe the factors that influence the formation of individual attitudes and values6) Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?A) cognitiveB) affectiveC) reflectiveD) behavioralE) reactiveAnswer: BExplanation: B) The affective component represents the emotional, or feeling, segment of an attitude.LO: 1AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Describe the factors that influence the formation of individual attitudes and values3Copyright © 2015 Pearson Education, Inc.7) Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario?A) positive componentB) cognitive componentC) affective componentD) behavioral componentE) evaluative componentAnswer: CExplanation: C) The emotional, or feeling, segment of an attitude is known as the affective component. It is reflected in this scenario because Janice is upset and disappointed about the feedback received.LO: 1AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Describe the factors that influence the formation of individual attitudes and values8) Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.A) cognitiveB) affectiveC) reflectiveD) behavioralE) reactiveAnswer: DExplanation: D) The behavioral component of an attitude describes an intention to behave in a certain way toward someone or something. By planning to inform her subordinate of her performance, Mayfield is demonstrating the behavioral component of attitude.LO: 1AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Describe the factors that influence the formation of individual attitudes and values4Copyright © 2015 Pearson Education, Inc.9) Which of the following statements is an example of the behavioral component of an attitude?A) I have decided to apply for the position of a campaigner in the climate department.B) I am thrilled to know that the human resource department is looking for a climate campaigner.C) The position of a climate campaigner is challenging and interesting.D) The position of a climate campaigner