Management 305 1st Edition Lecture 22 Outline of Last Lecture I Planning II Types of Plans III Types of Goals IV Traditional Goal Setting Outline of Current Lecture I Control Process II Organizational Performance III Types of Control Current Lecture Managerial Control Workplace Expectations Control Monitor planning Compare empowering Correct protecting Control Process Step 1 Measuring actual performance Step 2 Comparing actual performance These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Step 3 Taking managerial action STEP 1 Measuring Actual Performance How to measure Observations Reports What to measure Subjective qualitative Objective quantitative How to measure Personal Observations Statistical Reports Oral Reports Written Reports STEP 2 Comparing actual performance against the standard STEP 3 Taking managerial action 1 Do nothing Standard is met Variance is acceptable Out of control 2 Correct the actual performance Training Discipline Immediate corrective action Compensation Basic corrective action 3 Revise standard Organizational Performance Productivity Price x Number Sold Quantity Produced Effectiveness Rankings Types of Controls Feedfoward Control Anticipates problems Most desirable Concurrent Control In conjunction with problem Feedback Control After problem has occurred Most common
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