MGT 305 1st EditionExam # 1 Study GuideManagers-Organization-Everyone does their job-Facilitate workTypes of Managers-Nonmanagerial Employees (technical tasks)-First-Line Managers (oversees nonmanagerial)-Middle Managers (manage first line managers)-Top Manager (CEO, Department Manager)Good Manager  Organized, Effective, EfficientManagement strive for:-Low resource waste-High goal attainmentFunctions of Management – to achieve organization’s stated purpose-Planning-Organization-Leading -ControllingRoles-Interpersonal role-Informational role-Decisional roleManagerial Skills-Technical Skills-Human Skills-Conceptual Skills ROWEResults Only Work EnvironmentOrganizational BehaviorsVisible aspects and Hidden AspectsLevels of Analysis-Individual: motivating, how employees feel-Group/Team: roles people have taken, leader, conflict-Organization: structure, culture, policiesThe main goal is to explain, predict and influence:-Productivity -Absenteeism/Tardiness-Turnover-Organizational citizenship behaviors (OCBs)Job Attitudes: -Job Satisfaction-Counterproductive work behavior (CWB)Job Satisfaction:-Abseentism-Turnover-Job performance -OCBs-Workplace devianceOther job attitudes: -Job involvement  really value your job; part of yourself-Organizational Commitment  committed and loyal-Organizational Support  organization values the worker-Employee Engagement  being present; engagedCognitive Dissonance: incompatibility between behavior and actionJob Characteristics TheoryJob Characteristics  Psychological States  Personal and Work OutcomesJob Enrichment (Skill Variety, Task Variety, Task Significance, Autonomy, Feedback)Work Adjustment Theory SatisfactionAbilities  ↑ Requirements | | Person Environment | | Values  ↓  Reinforces SatisfactionIntelligence  adaptable#1 job predictor of job performance8 intelligences:-Nature smart-People smart-Number smart-Picture smart-Self smart-Body smart-Music smart-Word smartDefining g: ability to learn; mental aptitude-NOT: knowledge, experience, emotional intelligence, social abilityPersonality-Measurable traits(Myers Briggs Type-Indicator – MBTI) (The Big Five)-Extraversion vs Introversion-Sensing vs Intuition-Thinking vs Feeling-Judging vs PerceivingBig Five1) Openness to Experience2) Conscientiousness3) Extroversion4) Agreeableness5) NeuroticismTwo major learning theories:-Operant ConditioningReinforcement (increases behavior)Punishment (decreases behavior)1) Identify the behavior2) Identify the conditioning (Adding or subtracting something?)Reinforcement-Positive – reward desired behavior-Negative – remove consequences for desired behaviorPunishment-Penalizing undesired behaviorsExtinction-Eliminate undesired behavior-Social Learning (observation based learning)-Norms-Culture-RelationshipsModeling – observe and mimic behaviorsFour processes:1) Attentional processes 2) Retention processes3) Motor reproduction processes4) Reinforcement processesTypes of Diversity:-Surface Level Diversity: personality, looks, skin color-Deep Level Diversity: sexual orientation,