Mgt 305 1st Edition Lecture 9Outline of Last Lecture I. Workplace DiversityOutline of Current Lecture II. Types of Communication and its functionsIII. Communication Process and ComponentsIV. Communication Barriers and Overcoming themV. Pattern of FlowCommunication MethodsTypes of Communications-Interpersonal Communication-Organizational CommunicationFunctions of Communication- Control:-Formal-Informal- Motivation:-Clarify-Feedback-Progress Reports- Emotional Expression:-Social Interaction-Share Feelings- Information:-Facilitate WorkInterpersonal CommunicationCommunication ProcessSender→ Encoding → Message → Medium → Receiver → Message → Feedback (back to the sender)*In all steps of the communication process, there may be Noise present which are disturbances or interference. These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.Components of Communication-Verbal Communication-Nonverbal Communication-Body LanguageCommunication Barriers-Filtering: selecting what you want to say-Emotions-Information Overload: receiving too much information-Defensiveness: feeling of being attacked-Language: different meaning and content-CultureOvercoming Barriers-Feedback-Simplifying Language-Listening actively-Constraining emotions-Watching non-verbal cluesCommunication Networks~FormalityFormal CommunicationInformal CommunicationPatterns of FlowDownward: from managers to employeesUpward: from employees to managersLateral: from employee to employeeDiagonally: from employee to a manager or employee in a different departmentThe Chain: formal chain of commandThe Wheel: between leaders and membersThe All-Channel: free amongst allImportance of Workplace Design-Focused work-Collaboration-Learning-SocializationDesign Elements-Closed workspace-Open workplace-Adjustable work
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