Organizational Behavior, 14e (Robbins/Judge)Chapter 11 Communication 1) Communication must include both the ________ and the understanding of meaning. A) transportation B) interpretation C) triaging D) transference E) intention Answer: DExplanation: Communicating is more than merely imparting meaning; that meaning must also beunderstood. Communication must include both the transfer and the understanding of meaning.Diff: 2 Page Ref: 342Topic: Functions of CommunicationSkill: AACSB: Communication; Analytic SkillsObjective: CommunicationQuest. Category: Concept/DefinitionalLO: 12) Communication serves all of the following functions within a group or organization except ________. A) motivation B) planning C) emotional expression D) control E) conveying information Answer: BExplanation: Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information.Diff: 2 Page Ref: 342Topic: Functions of CommunicationSkill: AACSB: Communication; Analytic SkillsObjective: Functions of CommunicationQuest. Category: Concept/DefinitionalLO: 11Copyright © 2011 Pearson Education, Inc.3) Formal guidelines and authority hierarchies are examples of which function of communication? A) control B) agreement C) organization D) information E) all of the above Answer: AExplanation: Organizations have authority hierarchies and formal guidelines employees are required to follow. When employees are required to communicate any job-related grievance, to follow their job description, or to comply with company policies, communication is performing acontrol function.Diff: 2 Page Ref: 342Topic: Functions of CommunicationSkill: AACSB: Communication; Analytic SkillsObjective: ControlQuest. Category: Concept/DefinitionalLO: 14) Alejandro is annoyed that the new recruit, Ben, is working faster than anyone else in the group, making the rest of the group look bad. In the company cafeteria Alejandro teases Ben and calls him the 'super recruit' and imitates his style of working so rapidly. Alejandro wants to intimidate Ben so that he will work slower. Which function of communication is Alejandro usingby making fun of Ben? A) motivationB) controlC) expression D) information E) formal Answer: BExplanation: Informal communication also controls behavior. When work groups tease or harass a member who produces too much they are informally communicating with, and controlling, the member's behavior. They are using communication in the control function. Diff: 2 Page Ref: 342Topic: Functions of CommunicationSkill: AACSB: CommunicationObjective: CommunicationQuest. Category: ApplicationLO: 12Copyright © 2011 Pearson Education, Inc.5) Today Marci's boss entered her cubicle and told her that her work has been fantastic, and that because of her last project the client is going to give the company all of their business. Marci's boss continued to talk about what a great job she's doing. When her boss left Marci felt very confident and satisfied with herself and her job. Marci's boss uses communication in which of the following functions? A) control B) motivation C) emotional expression D) information E) reprimandAnswer: BExplanation: Communication fosters motivation by clarifying to employees what they must do, how well they are doing, and how to improve performance if it's subpar. Marci's boss is using motivational communication to tell her how well she is doing. Diff: 2 Page Ref: 343Topic: Functions of CommunicationSkill: AACSB: CommunicationObjective: MotivationQuest. Category: ApplicationLO: 16) Ana is trying to finish an account analysis for a client, but she's missing data. She e-mails Claire in database administration to launch a query and get back to her. Claire quickly sends Ana the data that she needs. This is an example of ________ communication. A) motivation B) control C) information D) emotion E) reprimandAnswer: CExplanation: Information communication is needed to facilitate decision making. Communication provides the information individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative choices.Diff: 2 Page Ref: 243Topic: Functions of CommunicationSkill: AACSB: Communication; Analytic SkillsObjective: InformationQuest. Category: ApplicationLO: 13Copyright © 2011 Pearson Education, Inc.7) Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication? A) information B) control C) motivation D) emotional expression E) none of the above Answer: CExplanation: Communication fosters motivation by clarifying to employees what they must do, how well they are doing, and how to improve performance if it's subpar. Marci's boss is using motivational communication to tell her how well she is doing. Diff: 2 Page Ref: 343Topic: Functions of CommunicationSkill: AACSB: Communication; Analytic SkillsObjective: MotivationQuest. Category: Concept/DefinitionalLO: 18) Which function of communication transmits the data necessary for decision-making? A) emotional expression B) information C) control D) motivation E) all of the above Answer: BExplanation: Information communication is needed to facilitate decision making. Communication provides the information individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative choices.Diff: 2 Page Ref: 343Topic: Functions of CommunicationSkill: AACSB: CommunicationObjective: InformationQuest. Category: Concept/DefinitionalLO: 14Copyright © 2011 Pearson Education, Inc.9) The medium through which communication travels is called a ________. A) transmission B) message C) media D) channel E) vessel Answer: DExplanation: The channel is the medium through which the message travels. The sender selects it, determining whether to use a formal or informal channel.Diff: 2 Page Ref: 344Topic: The Communication ProcessSkill: AACSB: CommunicationObjective: ChannelQuest. Category: Concept/DefinitionalLO: 210) Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________. A) transmitting B) decoding C) noise D) understanding E) analysis Answer: CExplanation: Noise represents communication barriers that distort the clarity of the message, such as perceptual problems, information overload, semantic difficulties,