UA MGMT 310A - robbins_ob14_tif11 (57 pages)

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robbins_ob14_tif11



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robbins_ob14_tif11

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Pages:
57
School:
University of Arizona
Course:
Mgmt 310a - Organization Behavior and Management

Unformatted text preview:

Organizational Behavior 14e Robbins Judge Chapter 11 Communication 1 Communication must include both the and the understanding of meaning A transportation B interpretation C triaging D transference E intention Answer D Explanation Communicating is more than merely imparting meaning that meaning must also be understood Communication must include both the transfer and the understanding of meaning Diff 2 Page Ref 342 Topic Functions of Communication Skill AACSB Communication Analytic Skills Objective Communication Quest Category Concept Definitional LO 1 2 Communication serves all of the following functions within a group or organization except A motivation B planning C emotional expression D control E conveying information Answer B Explanation Communication serves four major functions within a group or organization control motivation emotional expression and information Diff 2 Page Ref 342 Topic Functions of Communication Skill AACSB Communication Analytic Skills Objective Functions of Communication Quest Category Concept Definitional LO 1 1 Copyright 2011 Pearson Education Inc 3 Formal guidelines and authority hierarchies are examples of which function of communication A control B agreement C organization D information E all of the above Answer A Explanation Organizations have authority hierarchies and formal guidelines employees are required to follow When employees are required to communicate any job related grievance to follow their job description or to comply with company policies communication is performing a control function Diff 2 Page Ref 342 Topic Functions of Communication Skill AACSB Communication Analytic Skills Objective Control Quest Category Concept Definitional LO 1 4 Alejandro is annoyed that the new recruit Ben is working faster than anyone else in the group making the rest of the group look bad In the company cafeteria Alejandro teases Ben and calls him the super recruit and imitates his style of working so rapidly Alejandro wants to intimidate



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