Organizational Behavior, 14e (Robbins/Judge)Chapter 1 What Is Organizational Behavior?1) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizationsB) to help organizations attract top quality employeesC) to expand organizations' consulting needsD) to improve retention of quality workersE) to help increase organizations' profitsAnswer: CExplanation: Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at workand lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior.Diff: 2 Page Ref: 4Topic: Importance of Interpersonal SkillsSkill: AACSB: Analytic SkillsObjective: Interpersonal SkillsQuest. Category: ApplicationLO: 12) Which of the following is most likely to be a belief held by a successful manager? A) Technical knowledge is all that is needed for success. B) It is not essential to have sound interpersonal skills. C) Technical skills are necessary, but insufficient alone for success. D) Effectiveness is not impacted by human behavior. E) Technical skills do not influence efficiency. Answer: CExplanation: Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees, and create a positive work environment. Diff: 2 Page Ref: 4Topic: Importance of Interpersonal SkillsSkill: AACSB: Analytic SkillsObjective: Interpersonal SkillsQuest. Category: ApplicationLO: 11Copyright © 2011 Pearson Education, Inc.3) Which of the following would not be considered an organization? A) a church B) a university C) a military unit D) all adults in a given community E) an elementary school Answer: DExplanation: An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. The adults in a community are not representative of an organization. Diff: 2 Page Ref: 5Topic: What Managers DoSkill: AACSB: Analytic SkillsObjective: OrganizationQuest. Category: Concept/DefinitionalLO: 24) Which of the following is least likely to be considered a manager? A) an administrator in charge of fund-raising activities in a non-profit organization B) a lieutenant leading an infantry platoon C) a doctor who acts as head of the physiotherapy department at a public hospital D) the mayor of a large city E) an IT technician who enables communication between all of a company's employees Answer: EExplanation: Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. An IT technician is not using other people to get his job done, and therefore is not a manager.Diff: 2 Page Ref: 5Topic: What Managers DoSkill: AACSB: Analytic SkillsObjective: ManagersQuest. Category: Concept/DefinitionalLO: 22Copyright © 2011 Pearson Education, Inc.5) Which of the following is not one of the four primary management functions? A) controlling B) planning C) staffing D) organizing E) leading Answer: CExplanation: Today, managers are considered to perform four primary functions: planning, organizing, leading, and controlling. Although staffing can be a management duty, it would fall under the function of organizing.Diff: 2 Page Ref: 5-6Topic: What Managers DoSkill: AACSB: Analytic SkillsObjective: Management FunctionsQuest. Category: Concept/DefinitionalLO: 26) Which of a manager's primary functions requires the manager to define an organization's goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities? A) controlling B) planning C) staffing D) coordinating E) leading Answer: BExplanation: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate those activities. Evidence indicates this function increases the most as managers move from lower-level to mid-level management.Diff: 2 Page Ref: 6Topic: What Managers DoSkill: AACSB: Analytic SkillsObjective: Management FunctionsQuest. Category: Concept/DefinitionalLO: 23Copyright © 2011 Pearson Education, Inc.7) Designing an organization's structure, such as who reports to whom, defines the ________ function. A) planning B) leading C) controlling D) organizing E) contemplating Answer: DExplanation: Managers are also responsible for designing an organization's structure, or organizing. Organizing includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.Diff: 2 Page Ref: 6Topic: What Managers DoSkill: AACSB: Analytic SkillsObjective: Management FunctionsQuest. Category: Concept/DefinitionalLO: 28) As a manager, one of Joe's duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this? A) leadership role B) liaison role C) monitor role D) figurehead role E) spokesperson role Answer: DExplanation: Managers are required to perform duties that are ceremonial and symbolic in nature. When a factory supervisor gives a group of high school students a tour of the plant, he or she is acting in a figurehead role. The same figurehead role is played by Joe in handing out awards.Diff: 2 Page Ref: 6Topic: What Managers DoSkill: AACSB: Analytic SkillsObjective: Interpersonal RolesQuest. Category: ApplicationLO: 24Copyright © 2011 Pearson Education, Inc.9) Which of the following is not an interpersonal role of management according to Mintzberg? A) a high school principal handing out graduation diplomas B) a department head relocating the department after a fire C) a manager interviewing potential employeesD) a shift foreman reprimanding a worker that arrived lateE) a project manager listening to a team presentationAnswer: BExplanation: Taking