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UA MGMT 310A - robbins_ob14_tif02

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Organizational Behavior, 14e (Robbins/Judge)Chapter 2 Foundations of Individual Behavior1) The predominantly white, male managerial workforce has given way to a ________. A) young, technologically savvy workforceB) predominantly younger, male workforce C) gender-balanced, multiethnic workforceD) female-dominated managerial workforce E) intellectually inferior workforce Answer: CExplanation: Today's workforce is increasingly gender balanced and multiethnic and the workforce is aging. Women constitute less than 50% of the managerial workforce. The intellectual capacity of today's workforce is higher than ever. Diff: 2 Page Ref: 40Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: Concept/DefinitionalLO: 12) Which of the following is a reason why the aging of the workforce is a significant concern for HR managers today? A) When older employees retire, their knowledge and skills are lost. B) Retiring baby boomers need to take time from work to care for children.C) Employers pay increased medical costs due to the increasingly younger workforce.D) The turnover rate among older employees is costly for employers.E) Older employees do not contribute to diversity in the workforce.Answer: AExplanation: The loss of knowledge from years of experience is one of various concerns that HRmangers have as older employees retire. Retiring baby boomers often need to care for elderly relatives, not their grown children. Employers pay increased medical costs to the older workforce, rather than the younger workforce. Older workers have a very low rate of turnover and contribute to workforce diversity.Diff: 2 Page Ref: 40-41Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: Concept/DefinitionalLO: 11Copyright © 2011 Pearson Education, Inc.3) Age, race, gender, ethnicity, religion, and disability status are examples of ________. A) deep-level diversityB) stereotypes and assumptionsC) shared values and preferencesD) personality traitsE) surface-level diversityAnswer: EExplanation: Easily perceived differences such as age, race, gender, ethnicity, religion, and disability status, that do not reflect what people think or feel, are examples of surface-level diversity in a workforce. Deep-level diversity reflects people's values, personalities, and work preferences. Stereotypes and assumptions may be activated by surface-level diversity. Diff: 2 Page Ref: 41Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: Concept/DefinitionalLO: 14) Which one of the following words is the best synonym for "surface-level diversity", as the term is used in organizational behavior? A) personal valuesB) personality traitsC) demographicsD) work-place preferencesE) ethnicityAnswer: CExplanation: Surface-level diversity reflects demographic characteristics such as age, race, and gender. Personal values, personality traits, and work-place preferences are used to determine deep-level diversity in the workplace. Ethnicity is an example of a surface-level diversity demographic, but is not a synonym. Diff: 2 Page Ref: 41Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: Concept/DefinitionalLO: 12Copyright © 2011 Pearson Education, Inc.5) Which of the following is not a characteristic of surface-level diversity? A) genderB) race or ethnicityC) disability needsD) ageE) personalityAnswer: EExplanation: Personality differences or similarities are important in determining similarity as people get to know each other better, making it a part of deep-level diversity. Gender, race, ethnicity, disability, and age are all easily perceived characteristics that do not reflect the way people think and are considered surface-level diversity characteristics. Diff: 2 Page Ref: 41Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: Concept/DefinitionalLO: 16) Which of the following is an example of a deep-level diversity difference that might cause challenges between these two co-workers?A) Marina is from Puerto Rico. Amit's father is from India. B) Marina is 25 years old. Amit is 50 years old.C) Marina is shy and quiet. Amit is outgoing. D) Marina runs marathons. Amit suffers from arthritis. E) Marina is a woman. Amit is a man. Answer: CExplanation: Two workers with strong personality differences, such as being introverted or extroverted, can make it difficult for them to collaborate due to miscommunication. Although Marina and Amit may have some trouble with communication due to surface-level differences such as ethnicity, age, disability, or gender, as they get to know each other, they may find that these superficial differences do not hinder their ability to work together. Diff: 2 Page Ref: 41Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: ApplicationLO: 13Copyright © 2011 Pearson Education, Inc.7) Which of the following is not a type of discrimination?A) sexual harassmentB) interactionC) intimidation D) exclusionE) mockeryAnswer: BExplanation: Interaction between co-workers is not a type of discrimination unless it takes on a negative form. Sexual harassment, intimidation, exclusion, and mockery are all examples of types of workplace discrimination.Diff: 2 Page Ref: 43Topic: Workforce DiversitySkill: AACSB: Multicultural and DiversityObjective: Workforce DiversityQuest. Category: Concept/DefinitionalLO: 18) In a work environment, ________ refers to any characteristic that makes people different fromone another. A) biographical characteristics B) deep-level diversityC) workplace diversityD) surface-level diversityE) unfair discriminationAnswer: CExplanation: Although diversity is a broad term, the phrase workplace diversity refers to anycharacteristic (deep-level or surface-level) that makes people different from one another. Biographical characteristics and surface-level diversity refer to easily recognizable differences inpeople, but do not include personality differences, or deep-level diversity factors. Unfair discrimination is based on the assumption that every person in a group is the same, and is therefore treated based on those assumptions. Diff: 2 Page Ref: 42Topic: Workforce DiversitySkill: AACSB:


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