Organizational Behavior, 14e (Robbins/Judge)Chapter 16 Organizational Culture1) Alessio's boss doesn't care whether Alessio works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture best describes this aspect of Alessio's job? A) low risk takingB) high outcome orientationC) high attention to detailD) low aggressivenessE) high stabilityAnswer: BExplanation: Outcome orientation is the organizational culture characteristic that describes the degree to which management focuses on results or outcomes rather than on the techniques and processes used to achieve them. Alessio's boss has a high focus on outcome.Diff: 2 Page Ref: 520Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: Organizational CultureQuest. Category: ApplicationLO: 12) Which of the following is not a characteristic of organizational culture? A) attention to detail B) innovation C) formality orientation D) team orientation E) outcome orientation Answer: CExplanation: Seven primary characteristics seem to capture the essence of an organization's culture: innovation and risk taking, attention to detail, outcome orientation, people orientation, team orientation, aggressiveness, and stability.Diff: 2 Page Ref: 520Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: Characteristics of an Organizational CultureQuest. Category: Concept/DefinitionalLO: 11Copyright © 2011 Pearson Education, Inc.3) Jose is a manager for a manufacturing company in which managers are expected to fully document all decisions, and it is important to provide detailed data to support any recommendations. Which characteristic of organizational culture best describes this aspect of Jose's job? A) low team orientation B) high aggressivenessC) low risk takingD) high stability E) high people orientationAnswer: CExplanation: Innovation and risk taking describes the degree to which employees are encouragedto be innovative and take risks. Jose's company wants full research and documentation and seemsreluctant to take risks and is a low risk taking culture. Diff: 2 Page Ref: 520Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: Attention to DetailQuest. Category: ApplicationLO: 14) ________ orientation is the characteristic of organizational culture that addresses the degree towhich management decisions take into consideration the effect of outcomes on people within the organization. A) Humanistic B) Community C) Team D) People E) Relationship Answer: DExplanation: People orientation describes the degree to which management decisions take into consideration the effect of outcomes on people within the organization. A company in which management is concerned with high productivity, regardless of the impact on employee morale or turnover rates low in people orientation.Diff: 2 Page Ref: 521Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: People OrientationQuest. Category: Concept/DefinitionalLO: 12Copyright © 2011 Pearson Education, Inc.5) The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ________. A) assertiveness B) competitiveness C) aversiveness D) risk taking E) aggressiveness Answer: EExplanation: Aggressiveness describes the degree to which people are aggressive and competitive rather than easygoing.Diff: 2 Page Ref: 520Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: AggressivenessQuest. Category: Concept/DefinitionalLO: 16) In contrasting organizational culture with job satisfaction, organizational culture is a(n) ________ term, while job satisfaction is a(n) ________ term. A) predictive; reactive B) implied; stated C) reflective; affective D) descriptive; evaluative E) inductive; deductive Answer: DExplanation: The concept of organizational culture is concerned with how employees perceive the characteristics of an organization's culture, not whether they like them, and is therefore a descriptive term. On the other hand, the concept of job satisfaction seeks to measure how employees feel about the organization's expectations, reward practices and therefore is an evaluative term.Diff: 2 Page Ref: 521-522Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: Organizational Culture and Job SatisfactionQuest. Category: Concept/DefinitionalLO: 13Copyright © 2011 Pearson Education, Inc.7) The macro view of culture that gives an organization its distinct personality is its ________ culture. A) dominant B) sub- C) strong D) national E) marginal Answer: AExplanation: A dominant culture expresses the core values shared by a majority of the organization's members. When we talk about an organization's culture, we are referring to its dominant culture, which gives an organization its distinct personality.Diff: 1 Page Ref: 522Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: Dominant CultureQuest. Category: Concept/DefinitionalLO: 18) Jean works for HJC publishing which is a publisher of scientific journals. The company is dominated by low risk taking and high attention to detail. Jean's department is also committed to high team orientation and provides many team-building activities in which Jean and other department members work together and socialize. Which of the following statements best describes Jean's department? A) It represents the dominant culture. B) It does not include core values. C) It is a subculture sharing core values.D) The organizational culture is undefined.E) It has low stability. Answer: CExplanation: Jean's department is a subculture that reflects the common situations, or experiences faced by group members in the same department or location. It includes the core values of the dominant culture plus additional team values unique to members of the department.Diff: 2 Page Ref: 522Topic: What Is Organizational Culture?Skill: AACSB: Analytic SkillsObjective: Dominant CultureQuest. Category: ApplicationLO: 14Copyright © 2011 Pearson Education, Inc.9) Cultures within an organization that are defined by departmental designations are often called ________. A) micro-cultures B) subcultures C) divisional cultures D) microcosms E) counter cultures Answer: BExplanation: Subcultures tend to