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UA MGMT 310A - robbins_ob14_tif14

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Organizational Behavior, 14e (Robbins/Judge)Chapter 14 Conflict and Negotiation1) If no one is aware of conflict, it is generally agreed that ________. A) employee-employer relations will be good B) conflict is subversive C) no conflict exists D) conflict is inevitable E) conflict is psychologically driven as opposed to physically manifest Answer: CExplanation: Common to most is the idea that conflict is a perception. If no one is aware of a conflict, then it is generally agreed no conflict exists.Diff: 1 Page Ref: 454Topic: A Definition of ConflictSkill: AACSB: Analytic SkillsObjective: ConflictQuest. Category: Concept/DefinitionalLO: 12) Which of the following is not included in the definition of conflict? A) perception B) disruption of tasks C) something that is cared about D) negative effects E) incompatibility Answer: BExplanation: Conflict is defined as a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Disruption of tasks is not a part of the definition. Diff: 1 Page Ref: 454-455Topic: A Definition of ConflictSkill: AACSB: Analytic SkillsObjective: ConflictQuest. Category: Concept/DefinitionalLO: 11Copyright © 2011 Pearson Education, Inc.3) The traditional view of conflict is the belief that conflict is ________. A) harmful B) natural C) necessary D) situationally-dependent E) neutral Answer: AExplanation: The traditional view has argued that conflict must be avoided, that it indicates a malfunctioning within the group. In this school of thought conflict is viewed negatively and discussed with such terms as violence, destruction, and irrationality to reinforce its negative connotation.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Traditional View of ConflictQuest. Category: Concept/DefinitionalLO: 24) The traditional view of conflict argues that conflict ________. A) cannot be avoided B) helps to generate discussion C) can be avoided D) improves productivity E) must be avoided Answer: EExplanation: The traditional view has argued that conflict must be avoided, that it indicates a malfunctioning within the group. In this school of thought conflict is viewed negatively and discussed with such terms as violence, destruction, and irrationality to reinforce its negative connotation.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Traditional View of ConflictQuest. Category: Concept/DefinitionalLO: 22Copyright © 2011 Pearson Education, Inc.5) Which one of the following is not a term used to describe conflict in the traditional view? A) violenceB) apatheticC) destructionD) harmful E) irrationalityAnswer: BExplanation: The traditional view has argued that conflict must be avoided, that it indicates a malfunctioning within the group. In this school of thought conflict is viewed negatively and discussed with such terms as violence, destruction, and irrationality to reinforce its negative connotation.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Traditional View of ConflictQuest. Category: Concept/DefinitionalLO: 26) Which of the following is not a cause of conflict, according to the traditionalist view?A) general poor communication between peopleB) lack of openness in the organizationC) trust between people in the organizationD) management failure to be responsive to employee needsE) management failure to be responsive to employee aspirationsAnswer: CExplanation: According to the traditionalist view, conflict is a dysfunctional outcome resulting from poor communication, a lack of openness and trust between people, and the failure of managers to be responsive to the needs and aspirations of their employees.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Traditional View of ConflictQuest. Category: Concept/DefinitionalLO: 23Copyright © 2011 Pearson Education, Inc.7) According to the interactionist's perspective, a group that functions without conflict is ________. A) living up to behavioral ideals B) prone to becoming static and apathetic C) likely to be responsive to the need for change and innovation D) the most productive E) a rare phenomenon Answer: BExplanation: The interactionist view of conflict encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change and innovation.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Interactionist View of ConflictQuest. Category: Concept/DefinitionalLO: 28) The ________ view of conflict argues that conflict is necessary for a group to perform effectively. A) human relations B) interactionist C) traditional D) functional E) reactive Answer: BExplanation: The interactionist view of conflict encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change and innovation. The major contribution of this view is recognizing that a minimal level of conflict can help keep a group viable, self critical, and creative.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Interactionist View of ConflictQuest. Category: Concept/DefinitionalLO: 24Copyright © 2011 Pearson Education, Inc.9) Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the ________ view of conflict. A) functional B) traditional C) human relations D) interactionist E) conjunctivist Answer: DExplanation: The interactionist view of conflict encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change and innovation.Diff: 2 Page Ref: 455Topic: Transitions in Conflict ThoughtSkill: AACSB: Analytic SkillsObjective: Interactionist View of ConflictQuest. Category: Concept/DefinitionalLO: 210) Which of the following types of conflict identified by the interactionist view is the least functional and the most damaging to productivity? A) task B) organizational C) relationship D) process E) institutional Answer: CExplanation: Relationship conflict focuses on


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