UA MGMT 310A - robbins_ob14_tif14 (54 pages)

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Organizational Behavior 14e Robbins Judge Chapter 14 Conflict and Negotiation 1 If no one is aware of conflict it is generally agreed that A employee employer relations will be good B conflict is subversive C no conflict exists D conflict is inevitable E conflict is psychologically driven as opposed to physically manifest Answer C Explanation Common to most is the idea that conflict is a perception If no one is aware of a conflict then it is generally agreed no conflict exists Diff 1 Page Ref 454 Topic A Definition of Conflict Skill AACSB Analytic Skills Objective Conflict Quest Category Concept Definitional LO 1 2 Which of the following is not included in the definition of conflict A perception B disruption of tasks C something that is cared about D negative effects E incompatibility Answer B Explanation Conflict is defined as a process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about Disruption of tasks is not a part of the definition Diff 1 Page Ref 454 455 Topic A Definition of Conflict Skill AACSB Analytic Skills Objective Conflict Quest Category Concept Definitional LO 1 1 Copyright 2011 Pearson Education Inc 3 The traditional view of conflict is the belief that conflict is A harmful B natural C necessary D situationally dependent E neutral Answer A Explanation The traditional view has argued that conflict must be avoided that it indicates a malfunctioning within the group In this school of thought conflict is viewed negatively and discussed with such terms as violence destruction and irrationality to reinforce its negative connotation Diff 2 Page Ref 455 Topic Transitions in Conflict Thought Skill AACSB Analytic Skills Objective Traditional View of Conflict Quest Category Concept Definitional LO 2 4 The traditional view of conflict argues that conflict A cannot be avoided B helps to generate discussion C can be avoided D improves productivity E must be