UA MGMT 310A - robbins_ob14_tif04 (50 pages)

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robbins_ob14_tif04



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robbins_ob14_tif04

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Pages:
50
School:
University of Arizona
Course:
Mgmt 310a - Organization Behavior and Management

Unformatted text preview:

Organizational Behavior 14e Robbins Judge Chapter 4 Emotions and Moods 1 Which of the following is a generic term that covers a broad range of feelings that people experience A affect B emotions C moods D emotional labor E cognition Answer A Explanation Affect is defined as a broad range of feelings that people experience and it encompasses both moods and emotions Emotions are intense feelings that are directed at someone or something Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus Emotional labor is defined as a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work Cognition is the mental process of thinking learning and knowing Diff 1 Page Ref 100 Topic What are Emotions and Moods Skill AACSB Analytic Skills Objective Affect Quest Category Concept Definitional LO 1 2 Which of the following statements is true A Affect is a type of emotion B Affect is a type of mood C Affect can be experienced as a mood or an emotion D Affect is the result of conscious thought and action E Affect is the result of a mood or an emotion Answer C Explanation Affect is the umbrella term used to describe a broad range of feelings that people experience and affect can be experienced as both a mood or an emotion Affect covers both emotion and mood Affect is not the result of thought or action but a term used to describe both mood and emotion Diff 2 Page Ref 100 101 Topic What are Emotions and Moods Skill AACSB Analytic Skills Objective Affect Quest Category Concept Definitional LO 1 1 Copyright 2011 Pearson Education Inc 3 What term is used for intense feelings that are directed at someone or something A affect B cognition C moods D thoughts E emotions Answer E Explanation Emotions are intense feelings that are directed at someone or something Affect is defined as a broad range of feelings that people experience and it encompasses both moods and emotions Cognition is the mental



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