Organizational Behavior, 14e (Robbins/Judge)Chapter 3 Attitudes and Job Satisfaction1) The emotional, or feeling component of a person's attitude is called ________. A) complex understandingB) the cognitive componentC) the affective componentD) a complex attitudeE) the behavior componentAnswer: CExplanation: Affect is the emotional or feeling segment of an attitude and is called the affective component. Description of or belief in the way things are is the cognitive component of attitude. The intention to behave in a certain way toward something describes the behavior component of attitude. Complex understanding and a complex attitude are not components of attitude as defined in OB. Diff: 2 Page Ref: 72Topic: AttitudesSkill: AACSB: Analytic SkillsObjective: AttitudesQuest. Category: Concept/DefinitionalLO: 12) Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried thather senior editor doesn't like her.Which component of an attitude is not represented in the previous scenario?A) the positive componentB) the cognitive componentC) the affective componentD) the negative componentE) the behavior componentAnswer: EExplanation: In the example, Janice does not take action. Therefore, she does not demonstrate the behavior component of an attitude. Janice believes that her senior editor doesn't like her. Thisjudgement, or evaluation, demonstrates the cognitive component of an attitude. Janice is upset. She has had an emotional reaction to the red ink on her work, which represents the affective component of an attitude. Although an attitude can be positive or negative, these are not considered components of an attitude as defined in OB. Diff: 2 Page Ref: 72Topic: AttitudesSkill: AACSB: Analytic SkillsObjective: AttitudesQuest. Category: ApplicationLO: 13) Which of the following answer choices is the best definition of attitude? 1Copyright © 2011 Pearson Education, Inc.A) Attitudes indicate how one will react to a given event. B) Attitudes are the yardstick by which one measures one's actions. C) Attitudes are the emotional part of an evaluation of some person, object or event. D) Attitudes are evaluative statements of what one believes about something or someone. E) Attitudes are a measure of how the worth of an object, person or event is evaluated. Answer: DExplanation: Attitudes are defined as evaluative statements, either favorable or unfavorable, about objects, people, or events. Although attitudes can indicate how people will react and behave, this is not the definition encompassing all attitudes. Emotion and evaluation are facets oftypes of attitudes. Diff: 2 Page Ref: 72Topic: AttitudesSkill: AACSB: Analytic SkillsObjective: AttitudesQuest. Category: Concept/DefinitionalLO: 14) The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive Answer: AExplanation: The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement "violence is wrong". The affective component of an attitude reveals the emotional reaction, and the behavioral component is how someone behaves toward someone or something. There are no components of attitude called reflective or reactive in OB. Diff: 2 Page Ref: 72Topic: AttitudesSkill: AACSB: Analytic SkillsObjective: Components of AttitudesQuest. Category: Concept/DefinitionalLO: 12Copyright © 2011 Pearson Education, Inc.5) The ________ component of an attitude is the emotional or feeling component of that attitude.A) affective B) cognitive C) behavioral D) evaluative E) reaffective Answer: AExplanation: The affective component of an attitude reveals the emotional reaction. The cognitive component of an attitude is a description of, or belief in the way things are. The behavioral component is how someone behaves toward someone or something. There are no components of attitude called evaluative or reaffective in OB. Diff: 1 Page Ref: 72Topic: AttitudesSkill: AACSB: Analytic SkillsObjective: Components of AttitudesQuest. Category: Concept/DefinitionalLO: 16) Jan is a security officer. Jan believes that it is important to know exactly who is in the office atany given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office? A) Jan believes that it is important that she know exactly who is in the office at any given time. B) Jan does not like that some employees do not sign out of the office when they take lunch. C) Jan finds it impossible to keep track of who is actually in the office. D) Jan becomes frustrated with those employees who do not sign out of the office. E) Jan notes which employees leave the office without signing out, and reports them to their supervisors. Answer: EExplanation: The behavioral component of an attitude is how someone behaves toward someoneor something. Jan's behavior was to note the employees and report them to supervisors. The affective component of an attitude reveals the emotional reaction. Jan's belief that it is important and her frustration are affective components. The cognitive component of an attitude is a description of, or belief in the way things are. Her belief that it's impossible to keep the building secure without knowing who signs out is a cognitive attitude. Diff: 2 Page Ref: 72Topic: AttitudesSkill: AACSB: Analytic SkillsObjective: Components of AttitudesQuest. Category: ApplicationLO: 13Copyright © 2011 Pearson Education, Inc.7) Which of the following is an example of an affective attitude? A) Believing that you did a good job. B) The observation that most dogs have four legs. C) The opinion that it is never acceptable to steal. D) Anger at being unfairly accused of a wrongdoing. E) The avoidance of a restaurant where one once received bad service. Answer: DExplanation: Affective attitudes reveal emotion, such as