MGT 305 1st Edition Exam 1 Study Guide Managers Organization Everyone does their job Facilitate work Types of Managers Nonmanagerial Employees technical tasks First Line Managers oversees nonmanagerial Middle Managers manage first line managers Top Manager CEO Department Manager Good Manager Organized Effective Efficient Management strive for Low resource waste High goal attainment Functions of Management to achieve organization s stated purpose Planning Organization Leading Controlling Roles Interpersonal role Informational role Decisional role Managerial Skills Technical Skills Human Skills Conceptual Skills ROWE Results Only Work Environment Organizational Behaviors Visible aspects and Hidden Aspects Levels of Analysis Individual motivating how employees feel Group Team roles people have taken leader conflict Organization structure culture policies The main goal is to explain predict and influence Productivity Absenteeism Tardiness Turnover Organizational citizenship behaviors OCBs Job Attitudes Job Satisfaction Counterproductive work behavior CWB Job Satisfaction Abseentism Turnover Job performance OCBs Workplace deviance Other job attitudes Job involvement really value your job part of yourself Organizational Commitment committed and loyal Organizational Support organization values the worker Employee Engagement being present engaged Cognitive Dissonance incompatibility between behavior and action Job Characteristics Theory Job Characteristics Psychological States Personal and Work Outcomes Job Enrichment Skill Variety Task Variety Task Significance Autonomy Feedback Work Adjustment Theory Satisfaction Abilities Requirements Person Environment Values Reinforces Satisfaction Intelligence adaptable 1 job predictor of job performance 8 intelligences Nature smart People smart Number smart Picture smart Self smart Body smart Music smart Word smart Defining g ability to learn mental aptitude NOT knowledge experience emotional intelligence social ability Personality Measurable traits Myers Briggs Type Indicator MBTI The Big Five Extraversion vs Introversion Sensing vs Intuition Thinking vs Feeling Judging vs Perceiving Big Five 1 2 3 4 5 Openness to Experience Conscientiousness Extroversion Agreeableness Neuroticism Two major learning theories Operant Conditioning Reinforcement increases behavior Punishment decreases behavior 1 Identify the behavior 2 Identify the conditioning Adding or subtracting something Reinforcement Positive reward desired behavior Negative remove consequences for desired behavior Punishment Penalizing undesired behaviors Extinction Eliminate undesired behavior Social Learning observation based learning Norms Culture Relationships Modeling observe and mimic behaviors Four processes 1 2 3 4 Attentional processes Retention processes Motor reproduction processes Reinforcement processes Types of Diversity Surface Level Diversity personality looks skin color Deep Level Diversity sexual orientation religion
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