Mgt 305 1st Edition Lecture 9 Outline of Last Lecture I Workplace Diversity Outline of Current Lecture II Types of Communication and its functions III Communication Process and Components IV Communication Barriers and Overcoming them V Pattern of Flow Communication Methods Types of Communications Interpersonal Communication Organizational Communication Functions of Communication Control Formal Informal Motivation Clarify Feedback Progress Reports Emotional Expression Social Interaction Share Feelings Information Facilitate Work Interpersonal Communication Communication Process Sender Encoding Message Medium Receiver Message Feedback back to the sender In all steps of the communication process there may be Noise present which are disturbances or interference These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Components of Communication Verbal Communication Nonverbal Communication Body Language Communication Barriers Filtering selecting what you want to say Emotions Information Overload receiving too much information Defensiveness feeling of being attacked Language different meaning and content Culture Overcoming Barriers Feedback Simplifying Language Listening actively Constraining emotions Watching non verbal clues Communication Networks Formality Formal Communication Informal Communication Patterns of Flow Downward from managers to employees Upward from employees to managers Lateral from employee to employee Diagonally from employee to a manager or employee in a different department The Chain formal chain of command The Wheel between leaders and members The All Channel free amongst all Importance of Workplace Design Focused work Collaboration Learning Socialization Design Elements Closed workspace Open workplace Adjustable work arrangement
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