COMM 315 1st Edition Lecture 15 Outline of Last Lecture I. Conflict Management StylesII. Conflict Management SkillsIII. The Best Ways to Manage Anger?IV. Managing Online ConflictV. Strategies for Managing Online ConflictOutline of Current Lecture I. Exam Review Current Lecture- Exam 2 Reviewo Chapter 5 Define listening and describe five elements of the listening process Identify characteristics of the four listening styles List and describe barriers to effective listening Identify characteristics to enhance comprehension, empathic, and critical listening skills Identify skills to effectively and appropriately respond to others Identify skills to effectively and appropriately confirm other Emotional intelligence Contexts for Listening- differences between men and women, personal relationships, work, medical contexts, education settingo Chapter 6 Describe how words create meaning Identify how words influence our perceptions, thoughts, actions, culture, and relationships Identify and describe word barriers that lead to misunderstandings Understand and know how to provide support and avoid defensiveness Understand and know how to offer an apology when appropriate Understand and know how to use assertiveness skills appropriately and ethically Men vs. women and verbal messagesThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute. Expressing emotions to others Verbal communication and goals- Grice’s principal of cooperation, illocutionary acts and pair parts, staying on topic and changing topicso Chapter 7 Identify and describe what nonverbal communication is and the three types of cues that are used to decode nonverbal messages Identify and describe why nonverbal communication is an important area of study Identify and describe nonverbal communication codes How to improve your skill in interpreting nonverbal messages How to improve your skill in expressing nonverbal messages Identify and describe gender differences in interpreting nonverbal messages Understand how to accurately the nonverbal expression of emotion Identify and understand the role of nonverbal communication cues in online/electronically-mediated environmentso Chapter 8  Identify and describe why conflict is an important area of study Define interpersonal conflict, the elements of conflict, and conflict as a process, and conflict triggers Identify commonly held myths about interpersonal conflict Compare and contrast three types of interpersonal conflict Understand the role of gender in conflict Describe the relationship between conflict and power and identify the various roles of power in conflict Describe five conflict management styles Identify and know how to use conflict management skills to help manage emotions, information, goals, and problems when attempting to resolve interpersonal differences. Identify and describe causes of and strategies for managing conflict