Slide 1Slide 2Slide 3Slide 4Slide 5Slide 6Slide 7Slide 8Slide 9Slide 10Slide 11Slide 12Slide 13Slide 14Slide 15Slide 16Slide 17Chapter 13Quality by DesignQuality by DesignDefinition BenefitsTeamsCommunication ModelsToolsMisconceptions and PitfallsExemplary OrganizationsDefinition...practice of using a multidisciplinary team to conduct conceptual thinking, product design, and product planning all at one time.pg. 349RUBE GOLDBERGBenefitsFaster product developmentBetter qualityLess work in progressFewer engineering change ordersIncreased productivityDecreased time to marketpg. 353TeamsTake advantage of existing experienceEmphasize early high-quality decisionsSupport customer requirementsFeedback constraintsEfficient management of risk and change as product moves from design to sales.pg. 353Communications ModelsOrganizational StructureWho talks to whoStraight line hierarchy (traditional)Cross-talk hierarchy (TQM structure/Information paths)pg. 356Straight Line HierarchyFigure 13-3, pg. 356Cross-talk HierarchyFigure 13-4, pg. 357ToolsTQM philosophiesComputer networksISO standards (9000 and 14000)Total Productive MaintenanceQuality function deploymentInformation Technologies (IT)Electronic meeting softwareEnterprise resource planning softwarepg. 359Production ToolsRoboticsCAD/CAM/CMCJust-in-time productionVirtual planning and manufacturing softwareLean ManufacturingAdvanced measurement and verificationpg. 356Misconceptions and PitfallsNot simultaneous design and productionNot a “quick fix” or “magic formula” for successDoes not require multiple tests of product until optimum design achieved.Not to replace or be confused with inspection protocols and programspg. 371Misconceptions and PitfallsAvoid using team members improperlyAvoid promises to meet unobtainable goals or schedulesAvoid tight tolerances or stringent requirements for one-pass designAvoid changes in product during design phaseAvoid business as usual with “low-bid” vendorsAvoid automation before simplificationExemplary OrganizationTRIDENT CORPTrident CorpFounded in 1979. Manufactures precision sheet metal components, electromechanical assemblies, and custom products in medical, office-equipment, computer, and defense industries.pg. 372Trident “Quality”“quality as a basic business plan” for both short and long term goals.Quality, cost, delivery, and service.Trident StrategiesDesign qualityTeam efforts with partners and suppliersRegular contact with suppliers and customersEmployee ownership of projectsCross-functional teams / Job diversificationAcknowledgment and RewardGuarantees of Product
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