Quality Management for Organizational Excellence Lecture/Presentation NotesTwelve: Education and TrainingTwelve: Education and Training (Continued)Slide 4Slide 5Slide 6Slide 7Slide 8Slide 9Twelve: Education and Training (ContinuedSlide 11Slide 12Slide 13Slide 14Slide 15Slide 16Slide 17Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.1Quality Managementfor Organizational ExcellenceLecture/Presentation NotesBy:Dr. David L. Goetsch and Stanley DavisBased on the book Quality Management for Organizational Excellence (Sixth Edition)2Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and TrainingMAJOR TOPICSOverview of Education, Training, and LearningRationale for TrainingTraining Needs AssessmentProviding TrainingEvaluating TrainingManagers as Trainers and TraineesWorkforce Literacy3Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Improving LearningWhy Training Sometimes FailsQuality Training CurriculumOrientation TrainingCustomer TrainingEthics TrainingMaking E-Learning WorkMajor Topics Continued4Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Training is an organized, systematic series of activities designed to enhance an individual’s work-related knowledge, skills, understanding, and motivation. Training is distinguished from education by its characteristics of practicality, specificity, and immediacy. Education is a broader concept that is more philosophical and theoretical in nature than training. Corporate training in the United States has historically focused more on managers than on workers. However, with the advent of total quality, the focus is beginning to change.5Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Historically, corporate America has not placed as high a priority on training as have companies from global competition. However, with the increased pressure from global competition, this attitude is beginning to change.The rationale for training can be found in the following factors:Quality of the existing labor poolGlobal competitionRapid and continual changeTechnology transfer problemsChanging demographics6Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)It is important to place the emphasis of training on those who need it most and to ensure that training is designed to promote the organization’s goals. These requirements are met by assessing training needs before providing training. Training needs can be assessed by observing, brainstorming, and surveying. Training needs should be converted to training objectives that are stated in behavioral terms.7Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Training can be provided in-house: Through corporate-owned education and training facilitiesIn conjunction with colleges, universities, and professional organizationsVia satellite downlinks8Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)●Regardless of the approach used, the following strategies should be applied:Build in quality from the startDesign smallThink creativelyShop aroundPreviewCustomize9Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Evaluating training begins with a clear statement of purpose. With a statement of purpose drafted, the next step is to ask the following questions:Was the training valid?Did the employees learn?Has the training made a difference?10Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued●Managers who serve as trainers should understand the principles of learning and the four-step teaching method:PreparationPresentationApplicationEvaluationIn presenting instruction, trainers should remember that people learn by doing. Widely used instructional approaches are lecture/discussion; demonstration; teleconference; simulation; and video-taped programmed, and interactive video instruction.11Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Functional illiteracy affects business and industry as follows:Difficulty in filling high-skill jobsLower productivityHigher levels of wasteHigher potential for damage to sophisticated equipmentMore dissatisfied employees12Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)Before putting employees in training, it is a good idea to teach them study skills that will enhance their learning. They should:Learn to make a schedule and stick to it.Have a special place to study.Listen and take notes.Read assertively.Study regularly instead of cramming.13Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and Training(Continued)When training fails, the reason is often a lack of participation by management or insufficient scope (focusing on the specifics before teaching the big picture).Quality training should be divided into three broad categories of study:Quality PlanningQuality ControlQuality Improvement14Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Twelve:Education and
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