Quality Management for Organizational Excellence Lecture/Presentation NotesFourteen: ISO 9000 and Total Quality: The RelationshipFourteen: ISO 9000 and Total Quality: The Relationship (Continued)Slide 4Slide 5Slide 6Slide 7Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.1Quality Managementfor Organizational ExcellenceLecture/Presentation NotesBy:Dr. David L. Goetsch and Stanley DavisBased on the book Quality Management for Organizational Excellence (Sixth Edition)2Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Fourteen:ISO 9000 and Total Quality:The RelationshipMAJOR TOPICSISO 9000: The International Standard for Quality Management SystemsISO 9000’s ObjectiveHow ISO 9000 Is Applied to OrganizationsThe ISO 9000 Quality Management System: A DefinitionAuthority for Certification/RegistrationISO 9000 Registration StatisticsOrganizational Registration to ISO 90013Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Major Topics ContinuedThe Benefits of ISO 9000The Origin of ISO 9000Comparative Scope of ISO 9000 and Total Quality ManagementManagement Motivation for Registration to ISO 9001ISO 9000 and Total Quality Management Working togetherThe Future of ISO 9000Fourteen:ISO 9000 and Total Quality:The Relationship(Continued)4Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Fourteen:ISO 9000 and Total Quality:The Relationship(Continued)The following statements describe the relationship between ISO 9000 and TQM: ISO 9000 and TQM are not completely interchangeable: ISO 9000 is compatible with, and can be a subset of TQM; ISO 9000 is frequently implemented in a non-TQM environment; ISO 9000 can improve operations in a traditional environment; ISO 9000 may be redundant in a mature TQM environment; and ISO 9000 and TQM are not in competition.5Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Fourteen:ISO 9000 and Total Quality:The Relationship(Continued)The origins of ISO 9000 and total quality management are vastly different. ISO 9000 was developed in response to the need to harmonize dozens of national and international standards relating to quality. Total quality got its start in Japan around 1950 as a way to help that nation compete in the international marketplace.The new aim of ISO 9000 is to enable organizations to better serve their customers and to be more competitive through adherence to the standard’s eight quality management principles.6Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Fourteen:ISO 9000 and Total Quality:The Relationship(Continued)Appropriate motivations for implementing ISO 9000 are as follows: To improve operationsTo improve or create a quality management systemTo improve the consistency of qualityTo improve customer satisfactionTo improve competitive postureTo conform to the requirements of customers.The appropriate motivation for implementing TQM is a desire to continually improve all aspects of an organization.7Quality Management, 6th ed.Goetsch and Davis© 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. • All Rights Reserved.Fourteen:ISO 9000 and Total Quality:The Relationship(Continued)ISO 9000 and TQM are compatible in that ISO 9000 can be a complementary subset of TQM. ISO 9000 can give an organization a head start in implementing
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