Chapter 4 Employee InvolvementEmployees Needs and Wants (Maslow’s Hierarchy)Frederick Herzberg’s TheorySeek To Be Understood: Effective CommunicationEmpower the Team: Providing Challenging OpportunitiesEmployee Suggestions: Using Feedback to MotivateRecognition and Reward: Creating an Environment for Continuous ImprovementEmpower PeopleChapter 4 Employee InvolvementMotivate and inspire everyone to be on the same pageEmployees Needs and Wants (Maslow’s Hierarchy)Frederick Herzberg’s Theory•Motivators: Recognition, responsibility, achievement, advancement, and the work itself.•Hygiene Factors: Low salary, minimal fringe benefits, poor working conditions, ill-defined organizational policies, and mediocre technical supervision.Seek To Be Understood: Effective Communication•Find time to communicate (2 way)•Ask motivational questions•Invite participation•Ask open questions•Listen more than you speak•Remember to ask lots of questions•Pay attention to nonverbal reaction•Stimulate thinkingRef: Alexander Hiam, Motivational Management, Inspiring Your People for Maximum Performance, AMACOM (2003)Empower the Team: Providing Challenging Opportunities•Process improvement team•Cross-functional team•Natural work team•Self-directed teamEmployee Suggestions: Using Feedback to Motivate•Be progressive and regular•Remove fear•Keep it simple•Respond promptly•Reward the ideaRecognition and Reward: Creating an Environment for Continuous Improvement •Timing: Use recognition and rewards to finish the job … not start it•Recognize and reward EFFORT and INITIATIVE•Give credits where it is due, more does not hurt, but less will.• Resources: be innovative.Empower People•Give people tools to perform to their best•Provide necessary
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