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Team 7 presents: Effective CommunicationSlide 2Slide 3What is Communication?Why do we need communication?Effective CommunicationSlide 7Communication ---- I want water. Effective Communication--- I want a glass of ice water from that red jug on the table.Communication LevelsSlide 10Team or unit levelSlide 12Slide 13Slide 14Slide 15Process of CommunicationFour categories of MediaSlide 18Inhibitors of CommunicationSlide 20A conducive communication climateCommunication Climate that is not conduciveSlide 23Communication by ListeningListening vs. hearingEffective ListeningImproving listening skillsSlide 28Listening emphaticallyListening ResponsivelyTips for responsive listeningInhibitors of Listening ActivityNON VERBAL COMMUNICATIONBody Voice ProximityPoor HandshakingPoor PostureYawningTalking with HandsEffective FeedbackPoor PositioningVerbal CommunicationVerbal Communication tipsAsking questions effectivelyAsking questionsCommunication in WritingSlide 46How Interpersonal Skills Affect CommunicationPersonality & CommunicationImproving CommunicationEffective Communication and total qualityRole of Communication in total qualitySlide 52ReferencesTeam 7 presents:Team 7 presents: Effective Effective CommunicationCommunicationBolanle Adana, Ryan Beyers & Sunil Bolanle Adana, Ryan Beyers & Sunil MundlaMundlaWhat is What is Communication?Communication?= Transfer of Message= Transfer of Messageidea idea intentintentemotionemotionfeelingfeelinginformationinformationect.ect.That is both received and That is both received and UNDERSTOODUNDERSTOODWhy do we need Why do we need communication?communication? Information gathering. Awareness.Empowerment.Education.Behavior change.Motivation.Social mobilization.Support.Effective Effective CommunicationCommunicationMessage Message ReceivedReceivedMessage Message ReceivedReceivedCommunicatioCommunicationnCommunicatioCommunicationnMessage Message UnderstoodUnderstoodMessage Message UnderstoodUnderstoodDesired Desired ActionActionDesired Desired ActionAction““the entire message is clearly the entire message is clearly understood and responded to understood and responded to completely within the timeframe completely within the timeframe requested”. (Shetcliffe, 2004)requested”. (Shetcliffe, 2004)Boss to his employees – ---“I want the report”. ---“I want the sales report on my table by end of the day today and the employee who submits the report at the earliest will get a treat from my side at the cafeteria”.Communication ---- I want water. Communication ---- I want water. Effective Communication--- I want a Effective Communication--- I want a glass of ice water from that red jug glass of ice water from that red jug on the table. on the table.Communication Communication LevelsLevelsOne on One LevelOne on One Level Team orTeam or Unit LevelUnit Level Company LevelCompany Level Community Community LevelLevelCommunicationCommunication Levels LevelsOne-on-oneOne-on-oneTeam or unit levelTeam or unit levelTeam or unit levelTeam or unit levelCompany levelCompany levelCommunity levelCommunity levelRole of Role of communication in communication in Total QualityTotal QualityProcess of Process of CommunicationCommunication•Components of Communication •The sender : source of the message •The receiver: destination of the message•Message: the conveyed content•Medium: vehicle used to convey messageTeam 7 presents: the components Team 7 presents: the components of communicationof communicationMessageMessageReceiverReceiverSenderSenderMediumMediumFour categories of MediaFour categories of MediaVerbalVerbalElectronicElectronicNon-verbalNon-verbalWrittenWrittenMediumMediumMediumMediumMediumMediumMediumMediumVerbal:Verbal:Lectures, face-to-face conversations, telephone Lectures, face-to-face conversations, telephone conversations, press conferences.conversations, press conferences.Non verbal:Non verbal:Stop sign, red light, smile, body language.Stop sign, red light, smile, body language.Written:Written: Letters, billboards, books, newspapers.Letters, billboards, books, newspapers.Electronic:Electronic:Emails, televisionEmails, television..Inhibitors of Inhibitors of CommunicationCommunicationInterferenceInterferenceKill-the-Kill-the-MessengMessengererInformatioInformationnOverloadOverloadInaccurate Inaccurate AssumptioAssumptionsnsLack of Lack of TrustTrustPremature Premature JudgmentsJudgmentsCondescendinCondescendinggBehaviorBehaviorDifferenceDifferences in s in MeaningMeaning(Goetsch & Davis, 2010, pp. 237-239)(Goetsch & Davis, 2010, pp. 237-239)http://www.youtube.com/watch?v=_OnLiA8gbmohttp://www.youtube.com/watch?v=_OnLiA8gbmoInhibitors of Inhibitors of CommunicationCommunicationFearFearDelegation of Delegation of CommunicatiCommunicationon(Lapin, 2004)(Lapin, 2004)A conducive A conducive communication climatecommunication climateThis is a climate that This is a climate that “gives people the “gives people the information they need to information they need to do their jobs well and also do their jobs well and also builds morale and builds morale and encourages creativity” encourages creativity” Corwin P King.Corwin P King.Communication Climate Communication Climate that is not conducivethat is not conduciveCommunicating with Communicating with peers as little as possiblepeers as little as possible Being secretive and Being secretive and mysteriousmysteriousBeing vague and obscureBeing vague and obscureCommunicating with Communicating with only a few individualsonly a few individualsCommunication by ListeningCommunication by ListeningFEMA says: Forty-five percent of FEMA says: Forty-five percent of time spent communicating is time spent communicating is listeninglisteningListening is one of the most Listening is one of the most important communication skillsimportant communication skills•““The success of communication is The success of communication is measured not by how well the measured not by how well the communicator speaks or writes but how communicator speaks or writes but how well the listener has heard” (Lapin, 2004).well the listener has heard” (Lapin, 2004).Listening vs. hearing •Hearing is a natural process of perceiving audible stimuli while listening requires voluntary perceptionEffective ListeningEffective Listening•Effective listening means receiving Effective listening means receiving the message, correctly decoding and the message, correctly decoding and accurately perceiving


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