Information TechnologyComputers and Quality FunctionsThe Quality Functions needs served by the computer areData CollectionCont.Data Analysis, Reduction and ReportingSlide 7Statistical AnalysisSlide 9Process ControlTest and InspectionSystem DesignInternet and Electronic CommunicationInternet and other Electronic CommunicationInternetIntranetInstant MessagingVideo ConferencingVirtual TeamingCharacteristics of Virtual TeamE-LearningWhy E-Learning is a powerful tool in an organization?Slide 23Business-to-BusinessBusiness-to-CustomerInformation Quality IssuesSlide 27SufficiencyAccuracyTimelinessSecurityCybercrimePrivacyPollutionCreativityControl and PreventionTechnologies of the FutureConclusionReferencesSyed Naveed Hussain ShahSowmya BandaruJoseph SluderData CollectionData Analysis and ReportingStatistical AnalysisProcess ControlTest and InspectionSystem DesignIT systems best accomplish the collection, utilization, and dissemination of quality control information.Computers are best possible solution to collect data, since they provide:◦Faster data Transmission◦Fewer Errors◦Lower Collection CostData transmission to computers is performed by:◦Paper or magnetic tape, Optical character Recognition (OCR), Wireless Transmission, Keyboard, Voice, Facial, Direct interface with a process.Since Computers have limited storage so Quality control data are periodically analyzed to determine the data to retain, or send to another method, or destroyed.Information is Analyzed, reduced to a meaningful amount, and disseminated in the form of a report.Reports generated by the computers help in controlling the quality of the systems e.g. Fraud Management System (FMS). Such analyzed and refined data in the form of reports can continuously improve processes.Business Intelligence (BI) works on the principle data analysis and reporting.These systems help organizations in future decision making and quality control process.Data analysis and reporting from MS Excel to large data ware houses improves the quality of processes.Most of the statistical techniques can be easily programmed providing error free calculations and saving considerable calculation time.MS Excel uses very sophisticated statistical analysis technique “ANOVA”.Software packages encapsulate the statistical methods thus improving the quality of data analysis.Advantages of Programmed statistical software packages are:◦Saving time spent on manual calculations.◦Accurate analysis can be performed to maintain process control◦People with limited knowledge of Advanced statistics can perform their own statistical analysis.Digital Computers can perform automated process control by operating through interfaces with other machines. Robots are designed and programmed to achieve such goals.The benefits obtained from automatic process control are:◦Constant Product Quality, increased productivity, safe process execution.It is similar to process control.It offers improved test quality, lower operating cost, better report preparation, improved accuracy, malfunctioning diagnostics.Automated test systems can be programmed to perform a complete quality audit of a productThe software packages are providing integrated, sophisticated, and user friendly interfaces for the quality functions.Some of the softwares that provide integrated quality functions are:◦MIS (Management Information Systems)◦ERP (Enterprise Resource Planning)◦HRIS (Human Resource Information Systems)IntranetInstant MessagingVideo ConferencingVirtual TeamingE-LearningBusiness-to-BusinessBusiness-to-CustomerInternet is a worldwide network of computer network which began in 1969.In 1994, the first commercial web browser Netscape Navigator was released.No single group is in charge of the internet.Internet contains incredible amount of information and knowledge.It is a private computer network that uses Internet protocol and network connectivity.It uses the same concepts and technologies used for the internet.Information is shared with in the organization using LAN.Instant Messaging(IM) is a form of real-time communication between two or more people based upon the typed text.The text is conveyed via computers connected over a network such as internet.It is a technique where people at remote locations participate in a conference via two way audio and video transmissions simultaneously.Besides the audio and visual transmission of meeting activities, videoconferencing can be used to share documents, computer-displayed information, and whiteboards.The standard video conferencing setting consists of a dedicated room equipped with desks, chair, two large screen monitors, and camera and network connection.Virtual teaming involves group of individuals largely dependent on electronic techniques to jointly complete a project, regardless of differences in members’ geographic location, time zone or organizational border. Virtual team uses a combination of internet, email instant messaging pc to pc connections, shared computer screens, and linked databases.Virtual teams get the job done. People can be trusted. Few virtual teams are 100 percent virtualVirtual teams take on the same basic structure as “real” teams.E-learning is a type of education where the medium of instruction is computer technology.It is offered in a variety of formats such as CD-ROM-based, LAN-based, Web-based.Eliminate wasted time and money.Condense training.Make new hires productive.Keep employees productive.Pick up the pace.Improve Consistency & Effectiveness.Train everyone.Evaluate learning retention.Provide risk-free simulationsB2B applications were proprietary systems using private networks, but they were not economically feasible for small businesses.B2B via internet is expected to grow rapidly because of ◦Low cost entry and operational costs.◦Global reach with its large number of trading partners.◦The benefits of reduced cycle time, product cost savings and improved B2B coordination.It is an electronic transmission of buyer seller transactions and related information between individual end and customers and one or more businesses.Both buyers and sellers mutually get benefited.SufficiencyAccuracyTimelinessSecurityCybercrimePrivacyPollutionCreativityControl &
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