EIU
TEC 5133 -
TEC 5133 Chapter 1 Introduction
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Chapter 1 IntroductionTotal Quality Management SystemBasic ApproachesDeming’s PhilosophyChapter 1 IntroductionBasics of total quality management systemsTotal Quality Management System•Total: made up of the whole–Space: every organization–Space: everyone in any organization–Time: continuous improvement•Quality: Customer Focus•Management: handling, controlling, directing and leading•System: complete mechanisms (subsystems), procedures and processesBasic Approaches•Committed management•Customer-focus•Entire work force•Continuous improvement culture•Partners with supplier system•Performance measurement and feedback.Deming’s PhilosophyGuiding principles for total quality
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