Chapter 15 Law and Ethics Many aspects of the industry norm have been established by previous legal cases which required certain standards Sources of Law Common law primarily developed through case law and legal decisions made by judges Statutory law written and established primarily through the legislative process state statues power Constitutional law the body that governs the distribution and exercise of governmental Administrative law regulates the powers and procedures of public agencies EPA Public Policy is the law or policy undertaken by a governmental body to address issues that affect the public at large jury duty The Legal Process Criminal law is enforced by local state and federal agencies Civil law is disputes between individuals usually monetary involved Courts hear both criminal and civil cases Plaintiff alleged injured party in a Civil case Plaintiff in criminal is the state or federal gov Defendant civil case party accused of causing or being responsible for injury Defendant criminal the party accused of breaking the law Complaint document in which the plaintiff explains the facts of what happens Due to costs of litigation most cases are handled during the claims process where they Claims vs Litigation reach either mediation or arbitration Alternative Dispute Resolution handled with mediation or arbitration in both cases both parties involve a third party Arbitrator works as a judge Mediator works as a facilitator both processes keep cost low Law Can Affect Hospitality Operations Property law deals with property ex zoning for business Environmental law impact of business on environment Torts a broad area with different legal theories that typically deal with personal injury defamation included Intellectual Property law copyright trademark patents and trade secrets Contract law includes all contracts including common law contracts sales contracts Evidence permits what evidence can be used in trial Employment law affects all businesses includes hiring discipline termination Fair Labor Standards Act Hospitality industry is the fastest growing Chapter 16 Physical Plant Management Physical Plant primarily comprised of landscaping grounds exterior interior building structure building systems furnishings fixtures and equipment FF E as well as HVAC which includes plumbing electricity heating ventilation and air conditioning Manager Roles and Responsibilities Depends on the size and type of property Must understand the financial relationship between maintenance repair and cost The action of the facility manager is reported on the line of the income statement called property operations and maintenance POM Lifecycle Costing o Initial costs cost of item itself also costs of installment interconnection and modification o Operating costs energy and water to operate systems o Fixed costs insurance depreciating and or property tax changes resulting from o Tax implication income taxes and tax credits such as investment tax credits and the equipment or the system depreciation deductions Mintek Mobile Data Solutions can help monitor and manage preventative maintenance pm assets management capital expenditure CAPEX planning work orders Engineering Systems The basic elements of the engineering system water and wastewater systems refrigeration systems refrigerant evaporation expansion valve compressor is a pump HVAC electrical systems Electrical systems Amphere measures the rate of electrical flow through a device or appliance AC alternating current Maintenance Each facility should have budgeted funds such as Capital Expenditure fund CAPEX to reinvest in their property Routine maintenance is very important 24 7 Preventative maintenance PM inspections adjustments etc Guest room maintenance change HVAC systems test operations TV plumbing ensure room is maintenance free Emergency Maintenance can help if you have contract maintenance Contract Maintenance necessary for certain equipment that needs repair that is beyond skills of staff can pay costs for year round help when emergency occurs Five R s of Key Control o Rationale o Records o Retrieval o Rotation o Replacement American with Disabilities Act handicap accessible o Law requires commercial and Gov buildings to change their buildings to make it QUIZ Ch 15 16 3 4 1 Traditionally the US Supreme Court only hears cases related to the US constitution True Constitutional law commonly governs the human rights or civil liberties of the 2 nations citizens Administrative law regulates powers and procedures of public agencies Tort refers to a broad area with different legal theories that typically deal with personal injury claims False civil law is primarily created through the legislative process False Courts only hear criminal cases since civil cases are handled by mediation and arbitration False tort law is the body of law that deals with all elements under copyright trademark patents and trade secrets False Hospitality cases are only heard at the federal level True The size of a hospitality property has an impact on its physical plan management strategy 5 6 8 9 7 10 False all emergency maintenance requirements can be anticipated 11 Insurance depreciating and or property tax changes resulting from the equipment or system are examples of Fixed costs 12 A amphere measures the rate of electrical flow through a device or appliance 13 A housekeeping employee assigned to clean guest rooms can assist in the physical plant management True 14 Operation costs are the costs of energy or water to operate the equipment and supporting systems or those systems affected by the equipment maintenance labor and supplies or contract maintenance services Which of the following is not part of the physical plant in a foodservice organization Chapter 17 Hotel Operations In order to achieve the hotel business s objectives hotel management must focus on guest employees and investors Moments of truth interactions can make or break a customers expierence Higher customer satisfaction more revenue Full Service hotels are organized into two operating divisions rooms and food beverage divisions Rooms Division includes guest services department housekeeping laundry in smaller hotels less than 400 rooms the general manager is in charge of both room and food beverage divisions Guest Services Department front desk door bell staff concierge as well as the revenue management or reservatios department Housekeeping Department heart of the house area guest rooms public areas
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