Watts 1 Hospitality Study Questions CHAPTER 1 1 Why is the hospitality industry referred to as a people business Taking care of the guest is the single most critical element for success 2 What are the 3 separate parts of the economy described by the author Agriculture Manufacturing Service 3 Describe the major shift in the economy concerning manufacturing industry and service industry The shift required people to acquire different skills In manufacturing people were occupied with creating the product and what machinery can be used to speed it up In service the quality of the product is up to the guest 4 Skills necessary to survive in the service economy Interpersonal and intellectual 5 Describe the various segments of the hospitality industry Recreation entertainment travel food service lodging 6 Describe the current trends in the food service industry Why are they changing Families have less time to cook at home therefore they most go out to eat 7 What is fusion cuisine The blending of different cuisines 8 What is a challenge of the noncommercial food industry To offer food students will eat and is healthy 9 Describe the different attributes of the private club segment of the hospitality industry Its run by the members satisfies the need of a small group of people 10 What are the common menu choices at a fast food restaurant Hamburger fried chicken pizza 11 What types of venues are likely to cater to or hold special events Outdoor concerts golf tournaments Olympics tennis tournaments Watts 2 12 What makes working in stadiums and arenas a unique challenge They contain every type of the food service industry 13 Name 6 different types of lodging Resort small inn bed and breakfast roadside motel apartment hotel exclusive converted castle 14 What is the range of employees to guest room ratio 5 to 1 15 What skills would you need to run a mega property in Las Vegas Interpersonal and leadership skills extensive food and beverage experience knowledge of the gaming industry 16 What is Branding Putting a well known restaurant in a hospital 17 What yields the highest profit food or lodging Food Food service Fast food A place to sleep 18 Which segment of the hospitality industry is growing at an incredible pace 19 Which segment of the food service industry is considered the largest 20 What is the common bond that links all different types of lodging CHAPTER 2 1 How old is the hospitality business 1750 BC 2 3 Identify a specific example of the hospitality business prior to the year 1700 Houshi Ryoken in Ishikawa in 718 AD Identify a famous hotel that was built during the period 1800 1899 Savoy hotel in London Offered private in suite bathrooms Watts 3 4 Pioneer companies Hotel Savoy Hotel Restaurant White Castle Cruise line Carnival Cruise Line by Ted Arison It had onboard activities Theme Park Disneyland by Walt Disney 5 What is Brand Heritage Consumer appeal of products and services offered by older companies may be enhanced by the historical characters of their brands 6 What is Heritage Tourism Travel to historic sites ancient ruins museums and other locations that consider our past 7 What are rest houses and where are they Places people can stay and they are in Japan 8 What was Hammurabi s Code Regulations for Innkeepers and tavern keepers on issues related to pricing and licensing 9 What are characteristics of the 19th century that aided the travel industry Steam engine and a new managerial class 10 Who built an extensive network of roads in the Mediterranean The Romans 11 What is the Silk Road Encompassed a variety of ancient routes between Europe and points in Asia 12 Where did individual restaurants merge Europe and America 13 What were the reasons steamships were used Catered to wealthy traveling from America to Europe 14 What was the original purpose of ocean liners Transport people and cargo from point to point 15 T or F Luxury hotels have been credited with having defined the standards of today s lodging industry False Palace hotels Watts 4 16 Which were the factors that resulted in an increase in travel More money and leisure time 17 What put ocean liners out of business Intercontinental aircraft 18 What was the most important moment in the history of theme parks When Disneyland opened in 1955 CHAPTER 2 PEOPLE 1 Statler most famous hotelier Hotel employee and restaurant entrepreneur Had hotels that offered bathrooms telephones and free morning papers in every guest room 2 Conrad Hilton bought his first hotel in 1919 and built a national chain 3 Earnest Henderson started Sheraton Hotels which was the first listed on NY stock exchange 4 Willard Marriot restaurant entrepreneur in DC Focused on lodging 5 Kemmons Wilson envisioned a chain of inexpensive roadside hotels oriented towards families traveling by automobile with a low budget 6 Ray Krok milkshake machine salesman Convinced McDonalds to sell the franchise 7 Fred Harvey earliest chain restaurant operator Opened a restaurant at a railroad 8 Walt Disney originally a commercial artist who founded a cartoon movie production rights to their concept station company CHAPTER 4 1 List skills and qualities necessary to become a successful manager Conceptual skills communication skills flexibility and diversity leadership personality skills 2 What are some common interview questions Pg 37 Watts 5 3 When you go in for an interview what is the most important quality that you should demonstrate Enthusiasm Salary 4 What are 3 questions you could ask a potential employer while being interviewed 5 How would you go about securing an internship A well written resume cover letter interview strategies thank you letter 6 How can you research salary ranges of hospitality management positions American Hotel and Lodging Institute 7 What is the purpose of your resume Lists personal and professional qualifications for a position It provides information to people about who you are and what skills you have 8 What would make you stand out from other candidates after the interview Send a thank you letter 9 What are conceptual skills Planning problem solving decision making 10 How quickly should you send a thank you letter The same day as the interview 11 Which are the ways you expand your social network Attending career fairs joining alumni associations student organizations and professional organizations 12 What do they mean when they use the expression working manager You do a lot of hands on work 13 The commission bonus in hospitality could be as high
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