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FSU HFT 1000 - Hospitality Final Exam Study Guide

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Hospitality Final Exam Study GuideModule 11. Inbound Tourism: Tourism of non-resident visitors within the economic territory of the country of reference2. According to the video, “John Penrose explains the Government’s tourism strategy” between the months August and December tourism in Britain increases. False.3. According to the video, “WTTC Economic Impact Research 2011”, visas and taxation are barriers to international tourism growth. True.4. Which type of tourism is the world’s largest export earner and an important factor in the balance of payments for most nations? International5. In the video, “World tourism body looks beyond 2009 woes”, they predict slight improvement in the future of the tourism industry as long as the economy is under control. True.6. WTTC reports that the Tourism industry generates $6 trillion worldwide.7. How many Americans are employed directly or indirectly because of people traveling to theU.S.? 1 in 98. Which of the following is not a part of the tourism chain? Journey from home, trip preparation, recollections, attending a meeting9. Which of the following is not an international tourism challenge? Language, exchange rate,travel cost, family deaths10. According to the video, “Interview with Jean Claude Baumgarten,” China has proven that it is not one of the most resilient economies in the world. False.Module 21. According to the video “Roger Dow, U.S. Travel Association President and CEO” the new communication and promotion program in the United States is the International Promotion Plan. True.2. In the YouTube interview with Roger Dow, he mentions the new US Travel website DiscoverAmerica.com. True.- In the video, Roger Dow describes this new website and its functions.3. One of the characteristics of the US Meeting Industry is: 14.3 B in federal tax, 106 B contribution to GDP, directly supports 1.7 M jobs. All of the Above.Page 14. The McKinsey Global Survey had, as expected, a negative economic result for sustainability initiatives. False.- McKinsey Global Survey - positive economic results from sustainability initiatives:53% report improved operational efficiency48% report increase in brand loyalty39% report gaining access to new markets5. In terms of employment, how popular is the travel industry across 48 US states and DC? Among the top 10.-Travel is among the top 10 industries in 48 states and D.C. in terms of employmento 7.4 Million jobs are directly generated by travel expenditureso 186.3 Billion in Wages shared by American Workers directly employed by travelo 2.7% of nation’s gross domestic product (GDP) attributed to travel and tourismo No 1. where travel ranks among services export industrieso 99.5% of travel industry firms with 500 or fewer employeeso 1.9 billion of person-trips that Americans took for business and leisure purposes6. According to the video “Roger Dow US Travel on the Power of Face-to-Face” Roger Dow said he is concerned texting will replace email. False.- He was afraid that texting would replace calling.7. The “Affordability of Travel” has been in constant rise since March of 2007. False.- “Affordability of Travel” has gone up and down in the past 6 years. Nowadays still in the positive, but is down 16 points from October 2009 (Last peak).8. The Traveler Sentiment Index is NOT based on which of the following factors: safety of travel, quality of service, destination location, or finances.- A quarterly measurement of consumer attitudes toward leisure travel based on the followingfactors:o Available timeo Financeso Interesto Affordabilityo Safety of travelo Quality of service9. According to the US Tourism & Hospitality industry, each US household would pay around $950 more in taxes without the tax revenue generated by travel and tourism. True.-http://www.ustravel.org/sites/default/files/page/2009/09/USTravelAnswerSheet_June2012.pdf10. From 2004 to 2010, which year had the lowest average attendance to convention centers? 2010.- In comparison with the year 2009, the average attendance to convention centers has reduced in 1% in 2010.Page 2Module 31. According to the video “How to Run a Great Hotel” profitability comes at the expense of quality. True.2. Which of the following is considered the “heart of the hotel”? Guests and patrons, Staff andsupport department, Rooms division, Food and beverage department3. Which of the following is NOT a management issue? Increased competition, Telecommunications, Brand overlap, Cost containment.4. An engineer’s responsibilities within the Lodging industry include recruiting, training, and staffing among others. False.5. The content of the book How to Run a Great Hotel by Enda Larkin is structured around all these main themes except? Engage employees, Captivate customers, Reduce costs, Lead toSucceed, Define direction6. Which of the following hotel departments in the functional area of Rooms Division consists of the bell staff, valet, security, and concierge? Reservations, Uniformed services, Front desk,Housekeeping7. According to the video, “Trends in the US Hotel Industry 2009-2010” the largest expense for hotel is labor costs. True.8. The Food and Beverage department can contribute 15% to 20% of overall revenue. True.9. In a hotel, the Rooms Division functional area is overseen by the Regional Sales Manager.False.10. Hotels, in general, are increasing their security, but particularly in rural areas. False. Module 41. The Restaurant Performance Index is released on the first business day of each month. False.2. Managing a restaurant is one of the most time-consuming occupation and requires dedicated people in operations. True.3. Which of the following statements about “non-commercial business” is NOT true? Business with primary function of generating a profit. Establishments (host companies) that are not related to food service provider manage the feeding of their employees, students or patients.Host companies that often consist of healthcare, education, military, transportation, corrections, business and remote settings.Page 3Businesses whose primary function is not about making a profit.4. Chick-fil-A and Firehouse Subs are two examples of America’s finest fast growing full-service chain restaurants. False.5. “Lower average check than fine dining” is one of the characteristics of casual dining restaurants. True.6. The restaurant industry is labor-intensive. Front line employees possess a large measure of control over the


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