Hospitality Final Exam Study Guide Module 1 1 Inbound Tourism Tourism of non resident visitors within the economic territory of the country of reference 2 According to the video John Penrose explains the Government s tourism strategy between the months August and December tourism in Britain increases False 3 According to the video WTTC Economic Impact Research 2011 visas and taxation are barriers to international tourism growth True 4 Which type of tourism is the world s largest export earner and an important factor in the balance of payments for most nations International 5 In the video World tourism body looks beyond 2009 woes they predict slight improvement in the future of the tourism industry as long as the economy is under control True 6 WTTC reports that the Tourism industry generates 6 trillion worldwide 7 How many Americans are employed directly or indirectly because of people traveling to the U S 1 in 9 8 Which of the following is not a part of the tourism chain Journey from home trip preparation recollections attending a meeting 9 Which of the following is not an international tourism challenge Language exchange rate travel cost family deaths 10 According to the video Interview with Jean Claude Baumgarten China has proven that it is not one of the most resilient economies in the world False Module 2 1 According to the video Roger Dow U S Travel Association President and CEO the new communication and promotion program in the United States is the International Promotion Plan True 2 In the YouTube interview with Roger Dow he mentions the new US Travel website DiscoverAmerica com True In the video Roger Dow describes this new website and its functions 3 One of the characteristics of the US Meeting Industry is 14 3 B in federal tax 106 B contribution to GDP directly supports 1 7 M jobs All of the Above Page 1 4 The McKinsey Global Survey had as expected a negative economic result for sustainability initiatives False McKinsey Global Survey positive economic results from sustainability initiatives 53 report improved operational efficiency 48 report increase in brand loyalty 39 report gaining access to new markets 5 In terms of employment how popular is the travel industry across 48 US states and DC Among the top 10 Travel is among the top 10 industries in 48 states and D C in terms of employment o 7 4 Million jobs are directly generated by travel expenditures o 186 3 Billion in Wages shared by American Workers directly employed by travel o 2 7 of nation s gross domestic product GDP attributed to travel and tourism o No 1 where travel ranks among services export industries o 99 5 of travel industry firms with 500 or fewer employees o 1 9 billion of person trips that Americans took for business and leisure purposes 6 According to the video Roger Dow US Travel on the Power of Face to Face Roger Dow said he is concerned texting will replace email False He was afraid that texting would replace calling 7 The Affordability of Travel has been in constant rise since March of 2007 False Affordability of Travel has gone up and down in the past 6 years Nowadays still in the positive but is down 16 points from October 2009 Last peak 8 The Traveler Sentiment Index is NOT based on which of the following factors safety of travel quality of service destination location or finances A quarterly measurement of consumer attitudes toward leisure travel based on the following factors o Available time o Finances o Interest o Affordability o Safety of travel o Quality of service 9 According to the US Tourism Hospitality industry each US household would pay around 950 more in taxes without the tax revenue generated by travel and tourism True http www ustravel org sites default files page 2009 09 USTravelAnswerSheet June2012 pdf 10 From 2004 to 2010 which year had the lowest average attendance to convention centers 2010 In comparison with the year 2009 the average attendance to convention centers has reduced in 1 in 2010 Page 2 Module 3 1 According to the video How to Run a Great Hotel profitability comes at the expense of quality True 2 Which of the following is considered the heart of the hotel Guests and patrons Staff and support department Rooms division Food and beverage department 3 Which of the following is NOT a management issue Increased competition Telecommunications Brand overlap Cost containment 4 An engineer s responsibilities within the Lodging industry include recruiting training and staffing among others False 5 The content of the book How to Run a Great Hotel by Enda Larkin is structured around all these main themes except Engage employees Captivate customers Reduce costs Lead to Succeed Define direction 6 Which of the following hotel departments in the functional area of Rooms Division consists of the bell staff valet security and concierge Reservations Uniformed services Front desk Housekeeping 7 According to the video Trends in the US Hotel Industry 2009 2010 the largest expense for hotel is labor costs True 8 The Food and Beverage department can contribute 15 to 20 of overall revenue True 9 In a hotel the Rooms Division functional area is overseen by the Regional Sales Manager False 10 Hotels in general are increasing their security but particularly in rural areas False Module 4 1 The Restaurant Performance Index is released on the first business day of each month False 2 Managing a restaurant is one of the most time consuming occupation and requires dedicated people in operations True 3 Which of the following statements about non commercial business is NOT true Business with primary function of generating a profit Establishments host companies that are not related to food service provider manage the feeding of their employees students or patients Host companies that often consist of healthcare education military transportation corrections business and remote settings Page 3 Businesses whose primary function is not about making a profit 4 Chick fil A and Firehouse Subs are two examples of America s finest fast growing full service chain restaurants False 5 Lower average check than fine dining is one of the characteristics of casual dining restaurants True 6 The restaurant industry is labor intensive Front line employees possess a large measure of control over the customer experience True 7 Which of the following is NOT one of the basic restaurant concepts Casual dining Commercial or non commerical Quick service Upscale or fine dining 8 The American restaurant industry is an
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