a. Seven Seas VoyagerFinal Exam Study Guide Module 1: International Tourism1. Tourism does all of the following EXCEPT:a. Create money for the communityb. Create competitionc. Create a variety of jobsd. Create a greater cultural understanding2. Which of the following challenges does International Tourism face?a. Language and cultureb. Exchange Rate and currencyc. Travel Costd. All of aboveModule 2: U.S. Travel & Tourism1. What percentage of domestic trips is taken for leisure purposes?a. 51%b. 64%c. 77%d. 86%2. According to the U.S. Travel Association/partnership, business travel has seendramatic change. a. Trueb. False3. Which travel activity is not typical of a leisure traveler?a. Shoppingb. Attending Meetings and events c. Visiting relatives or friendsd. Sightseeing Module 3: Lodging Industry 1. Which of the following statements about hotel operations is NOT correct? a. The center of activity in the Rooms Division is the Front Office.b. The Reservations department attempts to maximize room rates while minimizing the occupancy rate.c. Housekeeping is one of the largest departments in a hotel.d. The Rooms Division is the heart of the hotel. 2. Which of the following statements is NOT correct?a. 60% occupancy means 60% of the total rooms are availableb. Average rate means each room’s pricec. Average rate means each sold room’s price on averaged. Both A & B 3. Why is it tough to manage a hotel successfully?a. High turnover, constrained budget, and competitionb. Insufficient amenities and facilities c. Declined market segmentationd. Declined sophistication of consumersModule 4: The Food Industry1. Besides Mexican and Italian cuisine, which other type of ethnic cuisine is most popular in the U.S.:a. Chineseb. Japanesec. Frenchd. Thai2. Non-commercial food service Industry refers to a. Health care, Hospitalb. College & Universityc. Militaryd. All of above 3. Which of the following statements about full service restaurants is correct?a. Fine dining serves lots of guests per meal.b. Casual dining frequently only opens for dinner.c. The revenue of Quick service restaurants is based totally on sales.d. Quick service restaurants are “sit-down restaurants.”Module 5: Airline Industry1. The first flight by Orville and Wilbur Wright was in:a. St. Louis, MOb. Kitty Hawk, NCc. Columbia, SCd. Richmond, VA2. Aviation is the only worldwide transportation system that is essential for global business and tourism.a. Trueb. False3. Which variable affects airline profitability?a. Costb. Yieldc. Load Factord. All of above4. What was the impact of the 2009 recession to the airline industry? a. Profitability increased b. Domestic capacity and demand increased c. Seating capacity increasedd. Passenger yield increasedModule 6: Motorcoach Industry1. What is the typical length of a motorcoach?a. 25 feet or longerb. 35 feet or longerc. 45 feet or longerd. 55 feet or longer2. A charter service is a package or retail tour offered by the operator of the bus.a. Trueb. False3. Each motorcoach has the potential of removing how many cars off the road?a. 25b. 40c. 55d. 704. What are examples of new service trends for the motorcoach industry?a. Internet based reservations systemb. Express service between city pairsc. Electronic amenitiesd. All of above5. What is currently the biggest market of U.S motorcoach industry?a. Seniors b. Studentsc. Corporated. Social events (weddings, parties)6. Which of the following statement is NOT a challenge that the motorcoach in-dustry has to face?a. Competition with the cruise industry.b. Higher operating cost, labor costs and insurance cost.c. New equipment required for Internet access, GPS, etc.d. New trend towards motorcoach travel.Module 7: RV Industry1. The main population of the RV industry is young, middle class couples.a. Trueb. False2. Which of the following is NOT one of the reasons people choose RVs?a. Comfortb. Family appealc. Easy monthly payments d. Rentals available3. According to the definition of a recreational vehicle, the RV can serve as which of the following? a. Transportationb. Temporary living quarters for travel, recreation and campingc. Cargod. Both A & B 4. What the following statements is true about the current owners of RVs?a. RV owners tend to be unmarried.b. RV owners tend to be younger.c. RV owners are residents of the west and retired.d. RV owners have no children.5. What is the future for the RV market?a. Americans will travel farther distances on weekends with full planning.b. Fewer U.S households have an interest in purchasing an RV.c. There will be smaller numbers of manufactures in the RV industry.d. Parents, empty-nesters and Baby boomers will have the highest RV ownership rates.Module 8: Rental Car Industry1. What is the most popular method of travel?a. Airplaneb. Motorcoachc. Traind. Car2. Enterprise Rent-A-Car was unique because they focused their customer ser-vice at airports.a. Trueb. False3. What is the number one car rental company according to a study by J.D. Power and Associates done in November 2009?a. Hertzb. Alamoc. Enterprise d. National Rent-A-Care. Budget4. Which service of online rental systems in NOT one of the future?a. Reservationb. Repair reportc. Signing agreementsd. Payment5. Which of the following is an NOT impact of the Recession that affects the car rental industry?a. Increased layoffsb. Increased aging rental carc. Declining Customer satisfaction d. Cheaper fuel pricesModule 9: Rail Industry1. What is currently the only privately owned-and-operated transcontinental train in the U.S.?a. Amtrakb. American Orient Expressc. Chunneld. None of the above2. In the 1950’s more than half of the passenger trains disappeared.a. Trueb. False3. Amtrak’s new train line is:a. Acelab. American Orient Expressc. California Zephyrd. Super Chief4. The primary goal of any passenger transportation system is to provide which of the following?a. Mobilityb. Safetyc. Convenienced. Comfort5. Which of the following statements about passenger railways history is NOT true?a. Government played an important role in supporting passenger rail-ways. b. Railways were the first form of individual transportation.c. The railroad passenger traffic dramatically decreased due to the domi-nation of Airlines.d. The railroads established resort destinations to stimulate a travel mar-ket.Module 10: Cruise Industry1. One of the pros for taking a cruise is the high level of safety and security.a. Trueb. False2. One of the reasons a cruise is
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