Study Guide for HFT 1000 Fall 2013 There are 5 Modules for this test therefore you should be familiar with the five bulleted items for each module in preparation for exam 2 The final exam consists of 50 questions multiple choice or true false Module 8 What is the percentage of person trips made by auto slide 8 80 of person trips are made by auto in the U S Understand the trend depicted on the slide of Rental Cars in the US slide 19 In the early 00 s of rental cars was up at 1 829 000 but dropped to its lowest point in 2003 1 617 000 then peaked again in 2007 at 1 861 000 the highest it has reached but as tradition it dropped in 2010 again 1 629 000 Who is the leader in the Rental Car Industry slide 32 The leader in the rental car industry is Enterprise at 7 4 billion next is Hertz at 5 2 billion and last is Avis at 2 97 billion What are the two major markets in the Rental Car Industry slide 40 The two major markets in the rental car industry are CORPORATE and LEISURE CORPORATE cars are distributed to airports and hotel surroundings LEISURE cars are distributed to agency owned facilities that are conveniently located w in most major roads and metropolitan areas What are the complaints of the current Rental Car Industry on the slide The Recession slide 49 The four top complaints of the current Rental Car Industry are 1 Dirtier Cars Less service 2 3 Longer lines 4 Fewer choices of models Extra notes convenience o Auto is the most popular mode of travel because of its affordability flexibility and o Enterprise started as a car leasing business but added a rental division because they discovered customers needed a car when theirs was in the shop for repair they also focused on local customers who needed a replacement vehicle temporarily 90 of population lives within a 15 mi drive of one of Enterprise s offices o Rental car industry is tough business to get into as a new comer because it is highly consolidated high input costs and reduced possibility of economies of scale o Industry averages 20 5 billion annually o Rental industry adopted technology in 1990 s to improve its reservation systems through online bookings industry has been able to better streamline rental companies increase its reach and efficiency and serve its customer s needs and wants 1 o Issues concerning Fleet Mix are that managers must determine the number of cars that will be on inventory on a daily basis which leaves room for the error that there may be too many or too few cars available at any given time o ACRA represents more than 80 of the entire rent a car industry Module 9 Why do people choose the Rail System slide 6 The primary goal of passengers and why they choose the Rail system is to provide mobility in moving from place to place while having the feeling of safety reliability speed convenience and comfort passengers do not view it as an end in itself rather a means to an end a way to get from point A to point B When did the first steam locomotive open for service day date and city slide video 9 Christmas Day 1830 Charleston What company is the primary provider of Rail Service in the US slide 19 Amtrak is the primary provider in the rail service for the US because it was authorized through US congress in an effort to save an alternate form of transportation It serves 43 states and 21 routes however in 2002 no federal funds were to be used for Amtrak s operating expenses Gate Gourmet is the world s largest supplier of catering and provisioning services for airlines and railroads it is a supplier of food and beverage to Amtrak What has the US National Park Service considered installing within Yosemite National Park slide 30 Solar powered train in an effort to eliminate auto traffic and pollution Know the bullets on International Rail Service slide 36 outside of North America passenger rail service is much more prominent Rail service is very important in Europe and Asia because it is faster and cheaper than air travel the trains carry passengers between large population centers Chunnel allows travelers to travel between Europe and UK all by train opened in 1994 Extra Notes o The busiest stations are NY DC and Philly o Amtrak s newest high speed rail service is called Acela and it runs from Virginia to Maine o Emerging trends due to economic factors Congestion and pollution created by individual motor vehicles Cost of motor vehicles Air congestion Airline economics o The government subsidized the linking of the continent through rail o By about 1970 the railroad passenger traffic dropped to about 7 Penn Central filed for bankruptcy because airlines dominated the public carrier market o Measures used to indicate mobility that transportation service provides is determinate upon 2 of passengers served of passenger miles traveled of miles of route of places served Module 10 Know the bullets on The Cruise Industry The cruise industry is the fastest growing segment of the travel industry in the U S with more than 2100 growth since 1970 industry estimates 1970 500 000 people took a cruise 2009 13 5 million 2010 15 million What is the Average Length of Cruise in 2009 The average length of cruises is 7 2 days What are the three top states producing the most cruise passengers The state producing the most cruise passengers are Florida California Texas How much of cruise vacations are books through travel agents 90 In addition cruise sales account for more than half of all vacation sales among travel agents What are the Pros to Cruising 1 A variety of choices for every budget age group eating habit and activity level 2 Do not need money for necessities cashless society 3 Meals activities and entertainment are paid for in advance of trip Passengers can do as much or as little as they wish Extra Notes o The cruise industry created 314 000 american jobs and direct spending on goods and services exceeded 17 billion o By 2010 over 100 new ships were introduced since 2000 o The average age of cruisers is 46 yrs and most cruisers have an above average household income about 93 000 o Oasis of the Seas is the world s largest cruise ship Carries up to 6 300 passengers 5x bigger than the Titanic 24 restaurants 2 rock climbing walls surf machine carousel o About 80 of US adults have never taken a cruise before which leaves tons of room for the industry to grow even more o Until 1960s cruises were considered to be for senior citizens o CONS to cruising 3 Not environmentally sound they create gallons of hazardous waste oily bilge
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