CHAPTER 21 Describe career possibilities in hospitality distribution services industry Explain trends affecting hospitality distribution services Describe unique elements of each distribution services segment Describe the role of a distributor sales representative Explain the purpose of hospitality industry trade shows and expositions Identify size scope of the industry s linen needs Distribution Services Industry o The vast network of peripheral companies that help hospitality enterprises get their products and services to consumption Price quality and quantities Careers in Distribution Services o Purchasing agents o Information technology o Accountants o Human resources o Warehouse managers o Delivery drivers o Food inspectors o Street sales Sales Representatives o Must know in depth about new products o Often meet weekly with hospitality operators o Provide information on cost cutting ideas o Introduce new product lines Food Distribution o Also known as vendors purveyors o Food product suppliers work directly with farmers meat and poultry packaging plants fish and seafood houses diaries and food processing plants Meat and poultry is delivered 3 4 times a week o Conceptualization and implementation of food preparation Foodservice design projects o An integral relationship exists between equipment planning productivity and presentation of final products o Menu development Liquor distribution o Promotional activities o Wine beer and spirits are purchased on a weekly basis o Liquor distribution sales representatives work closely with wine producers and distributors Quality brand and origin are all very important knowledge about the product Wine Pairing o Important way liquor distributors provide a service to the hospitality industry Leaders in Food Service Equipment Distribution o Edward Don o Restaurant Equipment World Inc Online been around for about 30 years Linens o Linen ranging from very luxurious to normal types is used by various hospitality operations depending upon their requirements o Guestrooms restaurants banquets towels tablecloths uniforms AC Linen Furniture Fixtures and Equipment FF E o Cost effective FF E demands professionals who fully understand the variables involved o Most purchases are Non standard Custom made Technology o Used throughout the hospitality industry to better serve guests more effectively and efficiently o It helps hospitality businesses reach their goals of providing exceptional guest service o Product development and web design are two areas where one can blend career interest in both technology and hospitality Trends in Distribution Services o Smoke free by law 50 of the nation s restaurants and bars 70 expected by year s end o Menu trends More ethnic options Healthier options Organic Trends in Distribution Services o Nutrition information availability o Beer industry Expanded product line Low alcohol and no alcohol beers o Award winning kitchen innovations Made to order ice cream machine size innovation Better refrigeration with data memory o iConnect Distribution Services is the BACKBONE OF THE HOSPITALITY INDUSTRY CHAPTER 26 Define an attraction Explain how attractions benefit local economies List ways attractions are classified Describe characteristics of each classification of attractions Classify examples of attractions according to their product offering or benefits they provide Discuss why people often travel and identify attractions that may match Attractions o The places we visit and the things we do while we are traveling What are attractions Reasons why we travel for leisure o To promote o Help satisfy needs o Economic engines Attractions HELP SATISFY NEEDS o Attractions are an integral part 3 reasons Belongingness a family vacation in Disney Physiological rest and recuperating at the shore Self actualizing visiting cultural and historical sites of Washington D C o It is an attraction that the traveler will seek out to help fulfill that need are located Attractions are ECONOMIC ENGINES o They provide economic benefit to the region in which they In addition to providing employment attractions also support local governments when they generate income sales and excise taes Example Haleakala in Maui o Extinct volcano o Over 10 000 feet above sea level o Local entrepreneurs have flourished o Bike rentals and more o Locals can make a good living off of the land and its natural wonders Living in ECO HARMONY o It is exploding with possibilities o Economics can coexist with tourism creating Ecotrouism o Where companies use the surrounding ecosystem as a part of their business o Can be national or international o Common denominator in all of these is the environment o One characteristic of the eco tourists is the are willing to spend the money highly educated willing to travel with eco friendly environments Middle aged Highly educated Most Common Classifications o Status importance or interest to the traveler o Origin is it man made or natural o Lifespan most natural landmarks are attractions that will last forever they are permanent r temporary Concerts or football games are temporary Mountains are permanent o Ownership are they public or private o Product attributes Status PRIMARY o A primary attraction is essentially the main reason a visitor travels to the desitonsat and spends several days o Primary attrations are usually supported by extensive ancillary Status SECONDARY o A secondary attraction is of lesser importance to the traveler o Simply something nice to do while on the way to or in the area of the primary attraction Origin NATURAL o Natural attractions are those that occur in nature without facilities Lodging Food and beverage Transportation Airport Extensive retail Shopping Hospitals human intervention o They include Mountains Coastlines Lakes Islands Forests Deserts Origin MAN MADE o Because of technology theme parks now a days have becomes more sophisticated and realistic o Man made attractions owe their ery exitence ot the intervention of humans o Examples of pure man made attractions Theme parks Shopping centers Sports and entertainment facilities Festivals Casinos Museums Lifespan or Time Oriented o Physical and natural are going to be permanenet o Attractions can be classified according to their lifespan of where they are relatively permanent or temporary o Natual attractions such as lakes mountains and other landofrms and seascapes are permanenet attrations o Man made attrctions can also be permanent such as an
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