Final Exam Study Guide Module 1 International Tourism 1 Tourism does all of the following EXCEPT a Create money for the community b Create competition c Create a variety of jobs d Create a greater cultural understanding 2 Which of the following challenges does International Tourism face a Language and culture b Exchange Rate and currency c Travel Cost d All of above Module 2 U S Travel Tourism 1 What percentage of domestic trips is taken for leisure purposes a 51 b 64 c 77 d 86 change a True b False 2 According to the U S Travel Association partnership business travel has seen dramatic 3 Which travel activity is not typical of a leisure traveler a Shopping b Attending Meetings and events c Visiting relatives or friends d Sightseeing Module 3 Lodging Industry 1 Which of the following statements about hotel operations is NOT correct a The center of activity in the Rooms Division is the Front Office b The Reservations department attempts to maximize room rates while minimizing the occupancy rate c Housekeeping is one of the largest departments in a hotel d The Rooms Division is the heart of the hotel 2 Which of the following statements is NOT correct 60 occupancy means 60 of the total rooms are available a b Average rate means each room s price c Average rate means each sold room s price on average d Both A B 3 Why is it tough to manage a hotel successfully Insufficient amenities and facilities a High turnover constrained budget and competition b c Declined market segmentation d Declined sophistication of consumers Module 4 The Food Industry 1 Besides Mexican and Italian cuisine which other type of ethnic cuisine is most popular in the U S a Chinese b Japanese c French d Thai 2 Non commercial food service Industry refers to a Health care Hospital b College University c Military d All of above 3 Which of the following statements about full service restaurants is correct a Fine dining serves lots of guests per meal b Casual dining frequently only opens for dinner c The revenue of Quick service restaurants is based totally on sales d Quick service restaurants are sit down restaurants Module 5 Airline Industry 1 The first flight by Orville and Wilbur Wright was in 2 Aviation is the only worldwide transportation system that is essential for global business a St Louis MO b Kitty Hawk NC c Columbia SC d Richmond VA and tourism a True b False a Cost b Yield c Load Factor 3 Which variable affects airline profitability d All of above 4 What was the impact of the 2009 recession to the airline industry a Profitability increased b Domestic capacity and demand increased c Seating capacity increased d Passenger yield increased Module 6 Motorcoach Industry 1 What is the typical length of a motorcoach a 25 feet or longer b 35 feet or longer c 45 feet or longer d 55 feet or longer 2 A charter service is a package or retail tour offered by the operator of the bus 3 Each motorcoach has the potential of removing how many cars off the road a True b False a 25 b 40 c 55 d 70 4 What are examples of new service trends for the motorcoach industry a Internet based reservations system b Express service between city pairs c Electronic amenities d All of above a Seniors b Students c Corporate d Social events weddings parties 5 What is currently the biggest market of U S motorcoach industry 6 Which of the following statement is NOT a challenge that the motorcoach industry has to face a Competition with the cruise industry b Higher operating cost labor costs and insurance cost c New equipment required for Internet access GPS etc d New trend towards motorcoach travel Module 7 RV Industry 1 The main population of the RV industry is young middle class couples 2 Which of the following is NOT one of the reasons people choose RVs a True b False a Comfort b Family appeal c Easy monthly payments d Rentals available 3 According to the definition of a recreational vehicle the RV can serve as which of the following a Transportation b Temporary living quarters for travel recreation and camping c Cargo d Both A B 4 What the following statements is true about the current owners of RVs a RV owners tend to be unmarried b RV owners tend to be younger c RV owners are residents of the west and retired d RV owners have no children 5 What is the future for the RV market a Americans will travel farther distances on weekends with full planning b Fewer U S households have an interest in purchasing an RV c There will be smaller numbers of manufactures in the RV industry d Parents empty nesters and Baby boomers will have the highest RV ownership Module 8 Rental Car Industry 1 What is the most popular method of travel 2 Enterprise Rent A Car was unique because they focused their customer service at 3 What is the number one car rental company according to a study by J D Power and Associates done in November 2009 rates a Airplane b Motorcoach c Train d Car airports a True b False a Hertz b Alamo c Enterprise 4 Which service of online rental systems in NOT one of the future d National Rent A Car e Budget a Reservation b Repair report c Signing agreements d Payment 5 Which of the following is an NOT impact of the Recession that affects the car rental 1 What is currently the only privately owned and operated transcontinental train in the 2 In the 1950 s more than half of the passenger trains disappeared Increased layoffs Increased aging rental car industry a b c Declining Customer satisfaction d Cheaper fuel prices Module 9 Rail Industry U S a Amtrak b American Orient Express c Chunnel d None of the above a True b False 3 Amtrak s new train line is a Acela b American Orient Express c California Zephyr d Super Chief following a Mobility b Safety c Convenience d Comfort 4 The primary goal of any passenger transportation system is to provide which of the 5 Which of the following statements about passenger railways history is NOT true a Government played an important role in supporting passenger railways b Railways were the first form of individual transportation c The railroad passenger traffic dramatically decreased due to the domination of Airlines d The railroads established resort destinations to stimulate a travel market Module 10 Cruise Industry 1 One of the pros for taking a cruise is the high level of safety and security 2 One of the reasons a cruise is sailed under a foreign nation s flag is because U S ships are not permitted to operate casino type gambling a True b False a True b False 3 What is the world s largest cruise ship a Seven
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