I. Intercultural Communication (ICC): A Process ModelI. Practicing Intercultural Communication FlexibilityA. Flexible vs InflexibleB. Ethnocentric vs EthnorelativeC. 3 Components of ICC FlexibilityD. 3 Criteria for ICC FlexibilityE. Staircase Model: Four Stages of ICC FlexibilityF. Principles of Intercultural CommunicationCOMM 316 1st Edition Lecture 3Outline of Last Lecture I. Intercultural Communication (ICC): A Process Modela. ICC Definitiona. Symbolic Exchangeb. Processc. Cultural Communityd. Negotiate Shared Meaningse. Interactive Situationf. Embedded Societal SystemOutline of Current Lecture I. Practicing Intercultural Communication FlexibilityA. Flexible vs InflexibleB. Ethnocentric vs EthnorelativeC. 3 Components of ICC FlexibilityD. 3 Criteria for ICC FlexibilityE. Staircase Model: Four Stages of ICC FlexibilityF. Principles of Intercultural CommunicationCurrent Lecture-Practicing Intercultural Comm FlexibilityoFlexible and Inflexible of ICC flexibility-Flexible- integrating knowledge and open-mindedness as creative practice-Inflexible- using your own cultural values, judgments, and routines in communicating with culturally different othersoEthnocentric and ethnorelative mindset-Ethnorelative- understanding behavior from the other person's cultural frame of reference-Ethnocentric- viewing your own cultural way of living as the norm/naturaland others as abnormal/unnaturalo3 Components-Knowledge- systematic conscious learning of concepts in ICC flexibilityFormal studying (COMM 316)Informal learning-Attitude- an open mindset and attentive heartCognitive layerAffective layer-Skills - operational abilities to integrate knowledge and a responsive attitude with adaptive intercultural practiceo3 Criteria-Appropriateness- the degree to which exchanged behaviors are deemed proper and correspond with cultural expectations-Effectiveness- degree to which communicators attain mutually share meaning and integrative goal-related outcomes-Communication adaptability- ability to change our interaction behaviors and goals to meet the specific needs of the situation oStaircase Model: Four Stages of Flexible ICC-Unconscious incompetenceBlissfully ignorant-Conscious incompetenceSemi-awareness but still unable to change-Conscious competenceFull mindfulness- know what's acceptable and able to adapt-Unconscious competenceMindlessly mindful- adapt without thinking about itoPrinciples of ICC-Mismatched expectations stem from group differences-Involves degrees of biased intergroup perceptions, overgeneralizations, stereotypes-Simultaneous decoding and encoding of verbal/nonverbal messages-Multiple goal transactions: content, relational, identity-Calls for understanding of diverse comm approaches and styles-Often involves well-meaning culture bumps or clashes-Always takes place in a context and in embedded
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