Task Analysis HomeworkTask Analysis HW GradesExamples of Excellent Task AnalysisSlide 4Interviews vs. Contextual InquiriesSlide 6Slide 7Learning vs. Performance TasksSlide 9Slide 10Slide 11Slide 12Slide 13Task Analysis HomeworkSection 5Task Analysis HW GradesOverall, very goodExamples from excellent task analysesSome confusion:Difference between an interview and a contextual inquiry (CI)Learning tasks v. Performance tasksExamples of Excellent Task AnalysisPlanTo observe dining etiquette,simulated dining situation with a menu, food, a server, & a dining partnerinstructed participant to do certain tasks during the dinner situationObservationsTranscripts of answers to each interview questionFull description of actions and dialogue (of interviewer and participant) associated with each taskEach observation is numbered for referencing within analysisAll observations (actions, dialogue) are together, in order – enables understanding of their contextExamples of Excellent Task AnalysisAnalysisSuccinct summary statement introducing paragraph topic and argument.(“Participants perform several tasks to help them study art history.”)Argument 1(“First, participants need to record class information for later access.”)Example 1 from observations (cite)(“Participant 1 did this by taking notes in class lecture.”)Example 2…(“Participant 2 did this by downloading lecture slides from class site.”)Argument 2…(“Second, participants want to find information to further their knowledge.”)Sentence summarizing paragraph (optional)Interviews vs. Contextual InquiriesInterview you controlQuizzing – this is not asking users to do a task as they would naturally; it is a task you controlCI participant controlsOr at least there is enough openness forNatural environmentUnexpected behaviorInterviews vs. Contextual InquiriesInterview observationsInclude primarily dialogueCI observationsMust include actions & dialogue (best together: don’t split up)Observations = proof for your analysisTo analyze tasks, you must have observations of user doing the taskQuestions about Interviews vs. CI?Learning vs. Performance TasksTwo types of CI tasks in your HW:Learning“The user would like to know how to determine the outcome of a poker hand.”“The user needs to learn to read the music notation, and translate that to the hand positions, and the keys that they should press on the piano.”Performance“The user wants to format a paper.”“A person wants to find a place to live.”Learning vs. Performance TasksSeveral types of interfaces may result:Learning TechnologyLearning domainStudying art historyMath practice for kids“How to” simulationInterviewingPokerHybrid Learning toolsMath notebookPerformance ToolsTools to perform a taskBulletin board for college studentsLearning vs. Performance TasksMany project have tasks worded as performance tasksSome of you thought “learning to do this” was implicit (need to reword)Some of you intended to support performanceTwo options:reword performance tasks to be learning tasksimplement performance tasks insteadLearning vs. Performance TasksRewordTask wording performance tasks“User wants to format a paper.”Reword to be a learning task“User want to learn to format a paper.”This is easy: no penalty, no need to resubmit.Learning vs. Performance TasksImplement performance tasks instead“User want to format a paper.”Interface enables user to format a paper.Learning vs. Performance TasksWith your group, look at each of your tasks and determine if you meant it to be a learning or a performance task. Reword if needed.(Groups whose topic is within the learning domain do not need to do this: art history, math for
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